@Customer Satisfaction
Integrated Marketing Helps Connect With Consumers Effectively
Technology : Web Technologies
It's not only adding new , interaction with existing customers is one of the few real touchpoints they have to drive growth.
5 Indications That You're Almost Losing A Customer
There are certain telltale signs that your customers show when they’re unhappy, says Limesh Parekh, CEO on Enjay IT Solutions.
Brands Still Falter In The Area Customer Experience: Study
by CXOtoday News Desk    Aug 01, 2018
Category : Press Releases
Technology : Web Technologies
Leading brands in CX start with a strong foundation in customer satisfaction, says Gartner.
CRO Initiatives Lead To Greater Customer Satisfaction: Study
by CXOtoday News Desk    Jun 20, 2018
Category : News & Analysis
Technology : Web Technologies
According to a commissioned study conducted by Forrester Consulting, 94% of firms say their CRO (conversion rate optimization) initiatives have increased customer satisfaction.
Why Is India Lagging In Its Digital Banking Efforts?
by CXOtoday News Desk    Jul 03, 2017
Category : News & Analysis
Use of traditional banking channels surpass Digital in India, finds a new study, which states that customer satisfaction with Banking in India is lagging in India behind other key global markets.
CMOs, Not CIOs Leading Digital Transformation
by CXOtoday News Desk    Sep 21, 2016
Category : Research
A new report finds that ‘lack of true customer-centricity’ is dissuading CIOs from leading the digital transformation efforts of an organization.
Customer Loyalty Is A Challenge In Auto Industry
by Priyanka Pugaokar    Jul 22, 2016
Category : Interviews
Various technology tools are being employed to improve after sales business to deliver maximum customer satisfaction.
Brands Can't Afford To Ignore Customer Feedback On Mobile
by CXOtoday News Desk    Mar 23, 2016
Category : News & Analysis
Technology : Hardware & Software
Mobile apps can be a key component in gathering customer feedback, according to a new study.
Samsung Leads In Customers Satisfaction For Smartphones
by Press Release    Mar 22, 2016
Category : Press Releases
The Korean company also ranked high in terms of having ‘best after sales service’ in a recent survey.
Top Customer-Focused Tech Predictions For 2016
by CXOtoday News Desk    Dec 22, 2015
Category : News & Analysis
Following are some of the key trends that Avaya predicts for the upcoming year with a keen eye on customer-centricity.
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