@Customer Satisfaction
CRO Initiatives Lead To Greater Customer Satisfaction: Study
by CXOtoday News Desk    Jun 20, 2018
Category : News & Analysis
Technology : Web Technologies
According to a commissioned study conducted by Forrester Consulting, 94% of firms say their CRO (conversion rate optimization) initiatives have increased customer satisfaction.
Why Is India Lagging In Its Digital Banking Efforts?
by CXOtoday News Desk    Jul 03, 2017
Category : News & Analysis
Use of traditional banking channels surpass Digital in India, finds a new study, which states that customer satisfaction with Banking in India is lagging in India behind other key global markets.
CMOs, Not CIOs Leading Digital Transformation
by CXOtoday News Desk    Sep 21, 2016
Category : Research
A new report finds that ‘lack of true customer-centricity’ is dissuading CIOs from leading the digital transformation efforts of an organization.
Customer Loyalty Is A Challenge In Auto Industry
by Priyanka Pugaokar    Jul 22, 2016
Category : Interviews
Various technology tools are being employed to improve after sales business to deliver maximum customer satisfaction.
Brands Can't Afford To Ignore Customer Feedback On Mobile
by CXOtoday News Desk    Mar 23, 2016
Category : News & Analysis
Technology : Hardware & Software
Mobile apps can be a key component in gathering customer feedback, according to a new study.
Samsung Leads In Customers Satisfaction For Smartphones
by Press Release    Mar 22, 2016
Category : Press Releases
The Korean company also ranked high in terms of having ‘best after sales service’ in a recent survey.
Top Customer-Focused Tech Predictions For 2016
by CXOtoday News Desk    Dec 22, 2015
Category : News & Analysis
Following are some of the key trends that Avaya predicts for the upcoming year with a keen eye on customer-centricity.
How Sify Boosts Speed, Performance with Flash Storage
by Sohini Bagchi    Oct 06, 2015
Category : Case Studies
Sify Technologies noticed a marked difference in its performance and efficiency when it revisited its storage infrastructure.
Organizations Changing Customer Experience Priorities
by CXOtoday News Desk    Jun 09, 2015
Category : News & Analysis
Improving customer satisfaction is important, but the focus is shifted to driving customer loyalty and driving advocacy.
Customer Loyalty: That’s Where Samsung Beats Apple
by CXOtoday News Desk    Apr 06, 2015
Category : News & Analysis
Technology : Hardware & Software
Samsung scored a 35 for customer loyalty, while Apple managed a 28, and Microsoft with 8 stands nowhere close to them.
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