@Customer Satisfaction
Is ‘Value-add’ Demand ‘Exceeding Expectation’ In Clients?
Category : Columns
Investing in a robust and sustainable value-generation process is likely to increase the customer loyalty and repeat business.
Customer Satisfaction: Top Challenge For Insurance Cos
by CXOtoday News Desk    Jan 14, 2015
Category : News & Analysis
Technology : Infrastructure
Many of these executives are far less concerned about agility, innovation, or reduction of capital and asset intensity.
Samsung Beats Apple Even In High-End Markets
by CXOtoday News Desk    Jan 02, 2015
Category : News & Analysis
Technology : Hardware & Software
Samsung’s wide range of offerings have contributed in boosting the customer satisfaction index by a significant margin.
Customers Prefer Phone Over Social Media, Mobile Apps
by CXOtoday News Desk    May 30, 2014
Customers prefer to pick up the phone and call, rather than use social media and mobile apps, according to a global survey.
Is Apple Losing Out On Customer Satisfaction?
by CXOtoday News Desk    Jan 23, 2014
Category : News & Analysis
A new Forrester report shows that for the first time, Apple is lagging behind Sony, Microsoft and Samsung in the area of customer satisfaction.
New tool to measure customer satisfaction
by CXOtoday News Desk    Aug 29, 2012
Category : News & Analysis
CINDEX is a new tool that is developed to help companies measure customer experience levels across brands as well as categories.
Creative Crowdsourcing: The advantage of disruption
by Sitashwa Srivastava    Feb 01, 2011
Technology : none
Disruptive innovation improves the value of the existing product, or service paradigms along dimensions that match or exceed customer satisfaction
CRM Software to Battle Insurance Challenges
by Manu Sharma    Jun 04, 2009
Category : News & Analysis
Technology : Hardware & Software
CDC-CRM Solutions India, a provider of enterprise CRM and related solutions, has unveiled an Insurance Gate Keeping solution for insurance industries based on CDC Software s Pivotal CRM platform. This vertical solution is the first...
Metrica Upgrades CEA Solution
by CXOtoday Staff    May 19, 2009
Category : News & Analysis
Technology : Infrastructure
Metrica Systems, an emerging player in providing customer service performance management solutions, has launched its next generation of analytics solution for enhancing customer satisfaction and loyalty. The Unified CEA platform is an...
Customer Is King
by CXOtoday Staff    Apr 13, 2006
Category : News & Analysis
Research from Unisys Corporation has revealed that business and IT executives in enterprises have started realizing the importance of customer satisfaction for future growth. Investments in IT infrastructure are driven by yields in...
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