How Customer Experience Is Disrupting Business Models
Category : Digital Enterprise
Customers no longer crave just service; they crave an experience, says Limesh Parekh, CEO of Enjay IT Solutions.
How DTDC Uses Cloud To Offer 50pc Faster Resolution Of Service Cases
Category : Case Studies
Technology : Cloud Computing
By Using Salesforce Service Cloud, DTDC transformed customer service at scale to meet its growth challenges.
American Express Launches Its Brand Campaign In India
The campaign presents American Express in a unique, youthful, relevant and engaging brand, promising delivery of benefits, rewards, savings and experiences for its customers.
How To Negate the Negative Customer Experiences
Technology : none
In this new era of customer service, businesses cannot afford to provide anything less than a seamless, trouble-free customer experience, if they want to build loyalty that yields long-term results...
Indians Are Willing To Pay For Prompt Customer Service: Study
Technology : none
The study also noted that over 60 percent of consumers would discontinue using a brand or product due to poor customer service…
Design Thinking: Dealing With Wicked Problems
Technology : Hardware & Software
In design thinking, the brief like this – is a problem with no standard algorithm to solve is called a wicked problem. The more you attempt to address it, the more it reveals itself.
Can New Roll-Outs Help Twitter From Drowning?
Category : News & Analysis
Technology : Web Technologies
Twitter has launched new business features which claim to enhance user experience making it swifter, personalized and business oriented.
IBM Helps SKS Microfinance Boost Field Productivity
IBM implemented an end-to-end mobile solution to eliminate time-consuming and paper-based processes.
Rules of Customer Engagement
Technology : Business Intelligence
Here are some of the customer service trends we will see in 2015 will change the way customer engagement is implemented.
Customer Service, Still Not A Priority For Companies
Category : Research
Many organizations still do not grasp the full importance and impact of customer service.