@customer support
Traditional Firms Still Struggling With Customer Support: Study
by CXOtoday News Desk    Oct 04, 2018
Category : News & Analysis
Technology : Hardware & Software
A study done by Zendesk notes that a company’s age isn’t the primary factor linked to its approach to customer support.
Haptik Sees 40% Customer Retention With Exotel
by Sohini Bagchi    Apr 21, 2018
Category : Case Studies
Technology : Hardware & Software
Over 40% of Haptik's customer retention is a result of the extensive use of their Reminders feature, which is powered by Exotel.
ManageEngine Extends Capabilities Of Its Analytics Plus Software
by CXOtoday News Desk    Aug 26, 2016
Category : News & Analysis
The software will help enterprises in networking monitoring, applications monitoring, and customer support solutions.
Ameyo To Drive Revv’s Ongoing Customer Support Needs
by CXOtoday News Desk    Jun 30, 2016
Category : News & Analysis
Technology : Cloud Computing
Ameyo Emerge helps Revv in faster deployment of the software at a fraction of the cost
How Reliable Customer Support Boosts Sales
Category : Columns
Technology : Web Technologies
Your customer support team is your best resource in getting to know what your customer truly wants.
Customer service - the new marketing mantra in the social media era
Category : Columns
With over 80% firms using social media for customer service and support, the way forward for companies will be integrating customer service department and their social media strategy.
Wipro Technologies sets up HQ in Canada
by CXOtoday Staff    Feb 17, 2011
Category : News & Analysis
Technology : Infrastructure
This office is mean to serve as Wipro’s Canadian headquarters as the company plans to intensify its focus in this region
Sanovi Offers 24x7 DR Solution Service
by CXOtoday Staff    Nov 10, 2009
Category : News & Analysis
Technology : Infrastructure
Sanovi Technologies has introduced Sanovi 360 -- an enhanced support capability that offers 24x7 service desk operation to provide a higher level of support services to its customers. Manned by experts, the service desk will provide customers...
Aircel Gets New Customer Support Center
by CXOtoday Staff    Nov 26, 2008
Category : News & Analysis
Sparsh BPO Services, the domestic BPO subsidiary of Intelenet Global has launched a new delivery center in Puducherry to provide customer support services for cellular operator Aircel's operations in Tamil Nadu and Chennai circles. The...