Putting Customer Experience At The Heart Of Digital Transformation
Customer Experience is a key element of digital transformation journey that every organization should strive to improve.
Brands Still Falter In The Area Customer Experience: Study
by CXOtoday News Desk    Aug 01, 2018
Category : Press Releases
Technology : Web Technologies
Leading brands in CX start with a strong foundation in customer satisfaction, says Gartner.
3 Steps to Effectively Execute Customer Journey Map
by CXOtoday News Desk    Jul 16, 2018
Category : Press Releases
Technology : Hardware & Software
The main goal of journey mapping is to determine the challenges and opportunities a brand faces in improving its CX and improve satisfaction, loyalty and advocacy.