@digital channels
Customer Experience: Making All Touch-points Count
Category : Columns
Every interaction with the customer must be designed and mapped to ensure the right message at the right time.
India's Digital Sector To Cross Rs 20k-Cr Mark By 2020: EY
by CXOtoday News Desk    Jan 13, 2017
Category : News & Analysis
Technology : Web Technologies
The proliferation of digital products and services results in consumers generating masses of personal data across all aspects of their lives.
Why Most Businesses Fail To Be Customer-Centric
by CXOtoday News Desk    Oct 29, 2015
Category : Research
Technology : none
A majority of businesses don’t set themselves apart yet from competitors through the digital customer experience they offer.
Online Search Altering How Customers Select Banks
by CXOtoday News Desk    Aug 18, 2015
Category : Research
A new Forrester study indicates banks must collaborate across the business to deliver better customer experiences.
Internet of Things To Accelerate Supply Chains
by CXOtoday News Desk    Mar 25, 2014
Category : News & Analysis
Gartner forecasts a 30-fold increase in Internet-connected physical devices by 2020 will alter supply chain leaders' information access and risk exposure.
Retail banking IT spend to hit $118.6bn in 2013
by CXOtoday News Desk    Feb 05, 2013
Category : Banking
Among the digital channels, mobile banking is the clear IT investment priority for CIOs in 2013.