BPOs Embrace Robotics For Improved Customer Services
by CXOtoday News Desk    Oct 01, 2014
Service providers make consolidated efforts to provide necessary intelligence to aid robotic tasks.
Outsourcing industry heading for a big shake up?
by Shweta Verma    Oct 01, 2013
Category : News & Analysis
The industry has recorded three straight quarters of sluggish bookings, according to the ISG Outsourcing Index. Are we heading towards a big shake up?
Procurement Outsourcing Contracts Decreased in '08
by CXOtoday Staff    Apr 09, 2009
Category : News & Analysis
According to Everest Research's 2009 annual report - new contracts for procurement outsourcing (PO) services declined in 2008, while expansion of existing contracts sustained a 30% annual growth rate.The study revealed that annual contract...
M&As on the Rise in APAC ITO Sector
by CXOtoday Staff    Nov 20, 2008
Category : News & Analysis
A latest study by Everest Research Institute has shown that ITO suppliers in the APAC region are increasingly looking at mergers and acquisitions to sustain their growth momentum. Out of the 114 major M&A deals completed by 34 leading ITO...
Tags: ITO