EY and ServiceNow expand strategic alliance to provide solutions for generative AI compliance, governance and risk management

The new offering will address critical business needs with solutions to help improve GenAI governance within organizations

EY to use ServiceNow’s Now Assist generative AI capabilities to enhance experiences for EY people and clients

The EY organization and ServiceNow (NYSE: NOW), the leading digital workflow organizations making the world work better for everyone, have announced an expansion of their strategic alliance to provide solutions for generative AI (GenAI) compliance, governance and risk management. The EY organization will also use ServiceNow’s Now Assist GenAI capabilities to bring enhanced experiences to EY professionals and clients. These new AI solutions seek to amplify EY capabilities on ServiceNow’s risk management solutions.

“One topic dominates the c-suite agenda in 2024 – the transformative potential offered by AI,” said Carmine Dr Sibio, EY Global Chairman and CEO. “The challenge many clients face is putting appropriate governance in place when adopting the technology. Together, the EY organization and ServiceNow will help organizations confidently turn AI risk management and regulatory compliance concerns into opportunities to drive business value. We are excited to broaden our collaboration with ServiceNow and continue growing our alliance relationship by collaborating on this game changing technology.”

“GenAI has inspired the imagination,” said Bill McDermott, chairman and chief executive officer at ServiceNow. “EY is shoulder-to-shoulder with ServiceNow to take costs out, put productivity in, and accelerate growth for our customers. Our partnership will enable the adoption of Gen AI on the ServiceNow platform at unprecedented speed.”

The newly developed offerings are expected to improve the management and governance of AI, driving proper compliance with regulatory requirements, and promote ethical, transparent, and accountable business practices. This includes the EY AI Governance and Compliance solution, providing businesses with a suite of essential capabilities including AI discovery and inventory management, policy management and implementation, risk tiering, and automated monitoring. The new offerings are expected to be available in the first quarter of 2024.

The EY organization will also use ServiceNow generative AI capabilities across IT and HR business functions. This includes deployments of IT Service Management (ITSM) PRO+, HR Service Delivery (HRSD) PRO+, and Now Assist generative AI tools, helping enable enhanced employee experiences across more than 400,000 EY professionals.

ServiceNow and the EY organization have a longstanding collaboration history providing offerings in areas such as risk, global business services, supply chain and manufacturing management, and technology innovation. The expanded alliance builds on ServiceNow and the EY organization’s announcement in December 2021 to transform finance and tax service. EY and ServiceNow teams also plan to increase focus on additional offerings into 2024 for specific industries including Financial Services, Manufacturing and Life Sciences.

To learn more about ServiceNow’s alliance with EY, visit here.

About EY

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. EY member firms do not practice law where prohibited by local laws. For more information about our organization, please visit ey.com.

This news release has been issued by EYGM Limited, a member of the global EY organization that also does not provide any services to clients.

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit: www.servicenow.com.

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This press release contains “forward‑looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow’s strategic alliance with EY to enable generative AI adoption. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward‑looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include: (i) delays and unexpected difficulties and expenses in executing the strategic alliance and (ii) changes in the regulatory landscape related to AI. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.