@Gartner Executive Programs
Contact Centers Vital to Success: Gartner
by CXOtoday Staff    Apr 03, 2009
Category : News & Analysis
Although critical to success for most enterprises, the customer service contact center is undervalued by most business leaders, according to Gartner Inc. Customer service, as delivered through the contact center, currently suffers from an...
Be Resourceful, Gartner Advises CIOs
by CXOtoday Staff    Feb 19, 2009
Category : News & Analysis
Technology : Infrastructure
There is good news and bad news for the IT sector. Gartner expects IT spends to continue growth this year, however, the economic climate will see IT budget growth at 5.52% as compared to 13% last year. The worldwide survey of 1,527 CIOs was...