@Interactive Voice Response
Jet Airways inks contact center deal with IBM
by CXOtoday News Desk    Jul 04, 2013
Category : News & Analysis
The reason for the consolidation of the contact centre under IBM is to become more scalable, save costs and get the best of resources.
A Look at SBI FM's IVR Solution
by CXOtoday Staff    Jan 21, 2010
Category : News & Analysis
In a bid to reduce call wait times, SBI Funds Management (SBI FM) implements speech-recognition technology in their contact centers.Overview of the companySBI Funds Management Private Limited (SBI FM) is an asset management company,...
SBI MF Embraces IVR Technology
by CXOtoday Staff    Jul 21, 2009
Category : News & Analysis
Technology : Infrastructure
To enhance its customer care services, SBI Mutual Funds will soon have automated Interactive Voice Response (IVR) system. The solution will be designed and implemented by Datacraft India The speech-enabled IVR system will automate routine...
RBI Moves to Check Online Frauds
by CXOtoday Staff    Feb 20, 2009
Category : News & Analysis
The Reserve Bank of India (RBI) has issued a Notification to all the banks in India, making it mandatory for them to develop a system wherein additional authentication/validation is offered to an online banking customer through a password...