@IVR
Cloud Telephony: What It Means To Enterprises
by Preeti S    Dec 16, 2014
Category : Interviews
Technology : Cloud Computing
CaaS (Communication as a Service) is an answer to the issues in both technology and capability in the unified communications and collaboration space.
Startrek Automates its Communication System
by Sohini Bagchi    Jul 02, 2012
Category : Case Studies
Startrek Logistics, a Gurgaon based logistics company deployed a new communication suite to automate its business processes
TaTa DoCoMo announces Valentine's offers for customers
by CXOtoday Staff    Feb 14, 2011
Category : News & Analysis
The set of offerings will enable customers to enjoy benefits and gratification like winning a trip to an exotic holiday destination, meeting celebrity stars, etc
BSNL partners with Obopay to launch 'Billpay' service
by CXOtoday Staff    Sep 13, 2010
Category : News & Analysis
Introduces the service in the West Zone, plans to extend Billpay to the rest of the country
MindEye BPO selects Drishti-Soft inbound solution
by CXOtoday Staff    Jun 22, 2010
Category : News & Analysis
Technology : Hardware & Software
MindEye Inc., a Bangalore-based BPO has selected Drishti-Soft Solutions as its technology partner. The BPO has chosen Drishti-Soft's Ameyo IPCC solution for its international inbound processes. "Drishti positions its contact center...
TCS BaNCS enhanced for the Gulf region
by CXOtoday Staff    Apr 23, 2010
Category : News & Analysis
Technology : Hardware & Software
TCS Financial Solutions has announced enhancements to its multi-asset, multi-market, multi-channel securities trading platform, TCS BaNCS, for the GCC region. Deployed at leading financial institutions across Bahrain, Muscat, Saudi Arabia, the...
Yes Bank to Deploy Speech Recognition IVR
by CXOtoday Staff    Feb 08, 2010
Category : Banking
Technology : Hardware & Software
Yes Bank, has entered into a partnership with Servion Global Solutions, a specialist in Customer Interaction Management (CIM), to deploy a banking speech recognition enabled Interactive Voice Response (IVR) system. Claimed to be the country's...
NGO Opts for Atom Tech Tele-Commerce Solutions
by CXOtoday Staff    Dec 16, 2009
Category : News & Analysis
Technology : Infrastructure
The Cancer Patients Aid Association (CPAA) has opted for two tele-commerce solutions developed by Atom Technologies which includes a fully automated IVR technology and mobile based payments functionality. The solutions will allow the NGO to...
Dish TV Ties up with Atom for m-Payment
by CXOtoday Staff    Jun 05, 2009
Category : News & Analysis
Technology : Infrastructure
With m-payment being a major concern for mobile users, atom Technologies has tied-up with Dish TV to provide innovative phone/mobile payment solutions to over five million subscribers across India. Mobile subscribers can now recharge...
Metrica Upgrades CEA Solution
by CXOtoday Staff    May 19, 2009
Category : News & Analysis
Technology : Infrastructure
Metrica Systems, an emerging player in providing customer service performance management solutions, has launched its next generation of analytics solution for enhancing customer satisfaction and loyalty. The Unified CEA platform is an...
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