@Key Performance Indicators
Getting the most from your contact center reports
by CXOtoday Staff    Mar 16, 2010
Category : News & Analysis
The minute-by-minute data that your contact center generates on a daily, weekly, monthly and yearly basis is a treasure trove of information.
MindTree's BI Solutions to Focus on CPM
by CXOtoday Staff    Mar 10, 2009
Category : News & Analysis
Technology : Infrastructure
MindTree Ltd., a global IT and R&D services company, announced two new Business Intelligence (BI) offerings that empower organizations with BI investments to meet long-term objectives and achieve cost savings. The new Corporate...