KnoahSoft Harmony 3.0 now PCI Compliant
by CXOtoday Staff    Feb 24, 2010
Category : News & Analysis
Technology : Hardware & Software
KnoahSoft, a provider of call recording, quality and performance management software for contact centers, has announced that Harmony 3.0, complies with the Payment Card Industry (PCI) Data Security Standards. Harmony 3.0 is a management...
Yes Bank to Deploy Speech Recognition IVR
by CXOtoday Staff    Feb 08, 2010
Category : Banking
Technology : Hardware & Software
Yes Bank, has entered into a partnership with Servion Global Solutions, a specialist in Customer Interaction Management (CIM), to deploy a banking speech recognition enabled Interactive Voice Response (IVR) system. Claimed to be the country's...