Firms Can't Afford To Ignore Social Media Anymore
Category : News & Analysis
Consumers today rank customer service above everything else when buying a product and are also willing to pay a premium to those providing great service.
Customers Prefer Phone Over Social Media, Mobile Apps
Category : Digital Enterprise
Customers prefer to pick up the phone and call, rather than use social media and mobile apps, according to a global survey.
Be a result-oriented leader
Category : Interviews
Sandeep Sharma, Managing Director, South Asia NICE Systems