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Arpit Vashishtha, Head-Cloud Infrastructure, Ameyo, a contact center solution provider, sheds light on how contact center agents should rethink their customer connect strategies

By Rajesh Maurya   Across the globe, organizations have been revaluating current strategies to ensure uninterrupted business continuity – and...

By Ross McKerchar Cyber attackers are resourceful and opportunistic. They will move quickly to take advantage of a situation. With...