@service desk
How Firms Can Improve Internal Customer Satisfaction
What can organizations do to improve the satisfaction levels of their internal customers?
Network Visibility: How To Diffuse The IT Blame Game
Category : News & Analysis
One of the best things an IT department can do is increase network visibility because it gets at the core of the issue instead of treating symptoms.
Helpdesks And The Paradox
Category : Columns
The maturity about Helpdesk or ITSM still seems to be low at customer end.
Maersk Line inks $150 million data centre services agreement with HP
by CXOtoday Staff    Mar 06, 2012
Category : News & Analysis
Technology : none
HP’s ITO India Centre will deliver most of the services to Maersk under this agreement.
Sanovi Offers 24x7 DR Solution Service
by CXOtoday Staff    Nov 10, 2009
Category : News & Analysis
Technology : Infrastructure
Sanovi Technologies has introduced Sanovi 360 -- an enhanced support capability that offers 24x7 service desk operation to provide a higher level of support services to its customers. Manned by experts, the service desk will provide customers...
Pernod Ricard Automates APAC Service Desks
by CXOtoday Staff    Oct 10, 2008
Category : News & Analysis
Technology : Hardware & Software
Global beverage giant -- Pernod Ricard produces and distributes brands including Absolut Vodka, Chivas Regal, Jameson's Whiskey, and Jacob's Creek wine. Its business in the APAC region is growing exponentially -- both organically and by...