@Session Initiation Protocol (SIP)
Genesys, Avaya Launch Voice Self-service Platform
by CXOtoday Staff    Mar 30, 2007
Category : News & Analysis
Technology : Infrastructure
In two unrelated developments, Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company and Avaya GlobalConnect have announced voice self-service platform with built-in support for video customer service, and key standards for...
Oracle Extends Support for Open Standards
by CXOtoday Staff    Nov 02, 2006
Category : News & Analysis
Technology : Hardware & Software
Oracle has announced extended support of open standards to build, deploy, manage, and secure service-oriented applications with Oracle Fusion Middleware. Oracle claims to be a key contributor for hundreds of new technology standards and is...