@social collaboration
Improving Customer Experience Through Collaboration
by Sohini Bagchi    Jan 27, 2016
Category : Interviews
Technology : Cloud Computing
Joe Fuster, Global Head, Oracle CX Cloud, explains the importance of customer experience, how brands can improve CX through social collaboration.
How IT Leaders Can Step Up Social Initiatives
by CXOtoday News Desk    Aug 20, 2014
Category : News & Analysis
Gartner has identified eight steps to help gain approval for investment in such initiatives
Social collaboration initiatives must have a purpose
by CXOtoday News Desk    Apr 02, 2013
Category : News & Analysis
Technology : Web Technologies
Without a well-crafted and compelling purpose, most social media initiatives will fail to deliver business value, says Gartner.
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