@social CRM
What's Driving CRM Growth In India?
Category : Blog
Limesh Parekh, CEO of Enjay IT Solutions Ltd explains the evolution of CRM as a concept and its growth in India.
How Social Media Is Changing CRM
Technology : Web Technologies
Social media not only helps in lead generation, but also in enhancing customer relationship management (CRM). Here's how.
Top 9 Social Applications for CRM
by CXOtoday News Desk    May 07, 2015
Category : News & Analysis
Technology : Hardware & Software
Organizations often struggle to discern the differences between the many social applications that can support CRM.
India is primed for mobile CRM adoption
by Darinia Khongwir    Jun 07, 2013
Category : Interviews
BYOD is making inroads into Indian enterprises thus paving the way for mobile CRM adoption.
In 2013 social CRM to be governed by social media analytics
by Darinia Khongwir    Mar 20, 2013
Social Media is moving towards becoming a general utility medium much like phone or e-mail.
Insurance firms gear up for enhanced customer experience
by Sohini Bagchi    Feb 28, 2013
Currently the insurance sector is upbeat on mobile and social technologies to support their overall customer experience.
Target the right social metrics to the right stakeholder
Category : Columns
Corporations are investing in social media for crowdsourcing ideas, recruiting talent, servicing customers improving sales and monitoring competition.
Social CRM emerges as a differentiator for companies
by Ashwani Mishra    Dec 08, 2011
Category : News & Analysis
Technology : none
Microsoft launches its new version of CRM integrated with social networking capabilities
Top five ISV and OPD trends in 2011
by CXOtoday Staff    Jan 11, 2011
Category : News & Analysis
The ISVs have again started focusing extensively on the newer technologies and taking their offerings rapidly on the emerging platforms and trends. Vineet Arora, MD, Aditi Technologies, shares its opinion on the top few ISV/OPD trends for 2011