Avaya Offers 'Workforce Optimization Select' Solution for Midsize Biz
Category : Press Releases
Technology : Enterprise IT Services
Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance
Verint Comes Up With A Slew Of New Announcements
Category : News & Analysis
Technology : Business Intelligence
The unified set of scorecards, coaching, e-learning and gamification capabilities offer an advanced approach to performance management.