@Workforce Optimization
Avaya Offers 'Workforce Optimization Select' Solution for Midsize Biz
by CXOtoday News Desk    Jun 20, 2016
Category : Press Releases
Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance
Verint Comes Up With A Slew Of New Announcements
by CXOtoday News Desk    Mar 02, 2016
Category : News & Analysis
The unified set of scorecards, coaching, e-learning and gamification capabilities offer an advanced approach to performance management.