@Workforce Optimization
Speech Analytics To Increase Biz Sales And Collections: Study
by CXOtoday News Desk    Nov 16, 2017
Category : Research
Globally, 53 percent have deployed speech analytics for 'Workforce Optimization' while 50 percent for 'Discovering the root cause of customer experience failures'...
Avaya Offers 'Workforce Optimization Select' Solution for Midsize Biz
by CXOtoday News Desk    Jun 20, 2016
Category : Press Releases
Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance
Verint Comes Up With A Slew Of New Announcements
by CXOtoday News Desk    Mar 02, 2016
Category : News & Analysis
The unified set of scorecards, coaching, e-learning and gamification capabilities offer an advanced approach to performance management.