Order management begins when a consumer places an order and ends when the goods or service is delivered. It enables a company to manage the complete fulfilment process, from order collection through inventory and delivery visibility, as well as service availability.
The global multichannel order management market is expected to increase at a compound annual growth rate (CAGR) of 11.2 percent from USD 2.3 billion in 2021 to USD 3.9 billion by 2026. The adoption of multichannel order management solutions and services is anticipated to be influenced by a number of factors, including the COVID-19-led acceleration of organisations for new customer engagement through digital experiences, the booming retail and eCommerce vertical, growth in multichannel selling, low operational and initial costs, and the rapidly increasing number of internet users. Benefit of using an order management system is that it allows you to keep your inventory and tracking in check while also offering a seamless, front-facing experience for your consumers.
With so many alternatives available and all claiming to have all the functionality you may need without actually backing it up, selecting an Order Management System (OMS) can be intimidating. Your online store is ready for an OMS, which is software designed to assist you in centralising order processing across sales channels and fulfilment methods. It automates your workflow and allows you to better control the customer experience.
Below is a curated list of the top OMS companies globally.
Fluent Commerce is a multinational software company that specialises in dispersed order management for businesses. To turn fulfilment complexity into a competitive advantage, both B2C and B2B enterprises rely on its cloud native, highly adaptable, and completely scalable distributed order management technology. Fluent Order Management offers near-real-time inventory availability across various locations, order orchestration, fulfilment optimization, fulfilment location management, in-store pick and pack, customer care, and reporting. Fluent OMS also allows you to adjust your fulfilment approach quickly and easily in response to changing conditions. Business users can make changes without requiring costly IT involvement. This enables retailers, brands, and B2B enterprises to profitably fulfil orders while providing the greatest customer experience possible.
With an advanced order management platform that enables centralised, real-time insight and administration of inventory, orders, and fulfilment across the network, IBM Sterling Order Management helps businesses transform. To satisfy the demands of connected commerce, the solution supplements existing systems. Sterling Order Management is available in cloud, hybrid cloud, and on premises (containers or traditional) solution architectures, allowing for flexible integration and accelerating your digital transformation.
With over 3500 clients spanning 20 industries and 100 countries, SAP Commerce has the most diverse and diverse customer base. Customers trust their system because of its scalability and performance; and have transacted over 570 billion dollars in gross merchandise value, representing over 120 million orders, on their ecommerce platform. A business can use the SAP Commerce Order Management service solution to streamline their order process across all channels. Companies can use their Order Management Service solution to view demand, inventory, and supply globally via the Order Management platform.
Oracle Order Management is an order-to-cash solution that enables consumers, partners, and workers to choose the finest products and services, negotiate the best pricing, and assure prompt order fulfilment. Oracle Order Management is at the heart of any company’s order fulfilment operation. Non-customized, bespoke, and automated fulfilment procedures are all supported by the open, workflow-based design. It enables global order promising and is connected with Transportation Management as part of a complete order to cash system.