One Point One Solutions to simplify processes and achieve better speed and agility for businesses globally

One Point One’s Network Operating Center (NOC) and proven Virtual Service Desk expertise will augment BCT’s AI / ML, Cybersecurity and Automation proficiency to deliver future-fit managed services.  Mr. Akshay Chhabra, Managing Director, One Point One Solutions share more insights on the same

  1. What are your growth plans in domestic and international markets and how are you going about it?

One Point One Solutions is a leading player in Business Process Management (BPM) and was incorporated in 2006 to offer technology, accounting, skill-development and analytical solutions that help businesses build better capabilities and enable them to achieve seamless growth.

Our growth is driven by the new client and geography addition, along with expansion in business from existing customers. We are looking at secular and steady growth in margins led by increasing efficiency and incremental seat occupancy (read: capacity utilisation) across locations.

The company is primarily aiming at filling up vacant capacities thereby increasing capacity utilisation in the current year. The company is also looking to participate in large tenders from public sector banks, which could potentially be a game changer for us. So, we have appointed a team to specifically work on these projects and feel confident of increasing our share of revenue from this business.

We are also expecting the international businesses to become a key revenue and earnings driver for us. We recently entered into a strategic partnership with Bahwan CyberTek (BCT), a globally recognized provider of digital transformation solutions and services. The strategic partnership will give One Point One Solutions access to $ 5 bn market opportunity in MENA Region. The combined capabilities of One Point One Solutions and BCT will help advance service delivery and support BCT’s exponential growth in the MENA region through virtual SaaS-based customer service. Our partnership with BCT further strengthens our portfolio and value proposition to our clients worldwide. We look forward to enabling organizations globally and helping them simplify their processes and achieve better speed and agility in their operations.


  1. What is your current bench strength and how is it going to increase during the current year?

We are experiencing a flow of new clientele from Q4FY23. The company has signed three new marquee clients in the last three months and is in the final stage of discussion to add more clients during the year. Our current capacity utilisation stands at 64% (on a single shift basis), which is 3,500 seats on one shift basis. Our efforts are aimed towards moving upwards of 100% utilisation of capacity of 5,500 seats on one shift basis by the end of the current financial year. We have enough room for expansion on a two-shift basis to double the current capacity to 11,000 seats, based on the demand scenario.


  1. Whether the business landscape in your industry is changing, if yes what are the major current dynamics in the sector?

As of today, there’s a shift in the client profile, with contributions from BFSI, new age Tech businesses, etc, increasing to almost 75%. The average realisation per seat has increased from Rs. 29,000 to Rs. 37,000 and is now inching towards Rs. 40,000.


  1. How is outsourced business solutions as a business evolving and what are the major opportunities you are currently pursuing in this segment?

The demand for BPM services is increasing, as the economy has opened up, and every sector is focussing on winning new customers and making their existing customers’ experience delightful. We would be the biggest beneficiaries of the fastest growing Indian economy as the demand for our services is directly proportionate to growth in the service sector.

One Point One Solutions, has been focussing on technology-driven innovations to build efficiencies and surge ahead in the BPM space.


  1. Which are the major sectors contributing for your business?

We serve a broad spectrum of industries like telecom & broadcasting, retail and e-commerce, consumer durables, FMCG, banking and finance, besides travel, hospitality and Insurance. The company has five service centres located across Navi Mumbai, Gurgaon, Chennai, Bengaluru and Indore, with 5,500 plus seats on per shift basis.

We offer services like customer care, lead generation, content management, voice analytics, accounts payable and receivable, SME management, predictive analytics, chat bots, IVR, voice analytics and e-mail management. Listed in 2017, the company now boasts of leading a clientele spread across sectors. Some of our leading service receivers are SBI Cards, Godrej Appliances, ICICI Bank, Tata Motors Finance limited , Airtel payments bank, Go Air and Mahanagar Gas, to name a few.

The company is also working on the government vertical. There are various government tenders, like labour help desk, amongst others.

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