Role of Automation in helping eliminate blind spots for end-to-end connectivity in an enterprise

CXOToday has engaged in an exclusive interview with Sateesh Seetharamiah, CEO, Edge Platforms, EdgeVerve

Q: How can automation and AI help humans eliminate blind spots for end-to-end connectivity in an enterprise?

A: Automation and AI are critical in strengthening end-to-end connectivity within an enterprise by providing a comprehensive view of operations, enhancing decision-making, and promoting collaboration among departments. Automating repetitive tasks with AI improves efficiency and reduces the likelihood of human error, fostering a more resilient organization. The advent of transformer models and generative AI has opened up innumerable opportunities for enterprises. EdgeVerve has been a pioneer in the AI space. We have been leveraging transformer technology for many years, helping enterprises solve interesting data driven problems. AI surpasses human capabilities by analyzing vast datasets, discerning patterns, and delivering actionable insights. Our AI-powered platforms, such as AssistEdge, facilitate data flow among disparate systems, ensuring seamless organizational communication and collaboration. AI and automation contribute to end-to-end connectivity by streamlining processes, offering valuable insights, and fostering interdepartmental communication. This, in turn, builds a more resilient enterprise, aligning with our commitment to creating a harmonious balance between human ingenuity and advanced technology.

Q: How do EdgeVerve’s digital platforms integrate data, technology, people, processes, and networks?

A: EdgeVerve’s digital platforms, including AssistEdge, TradeEdge, and XtractEdge, effectively integrate data, technology, people, processes, and networks to create connected enterprises. They achieve this integration through the following approaches:

1. Digitizing processes and documents: Our platforms empower businesses to transform manual, paper-based processes into efficient, manageable digital workflows.
2. Connecting parties and customer journeys: The platforms enable seamless interactions among stakeholders, such as customers, partners, and suppliers, ensuring a consistent and smooth experience across all touchpoints.
3. Exchanging data and information: EdgeVerve’s platforms facilitate data exchange among different systems, departments, and partners, resulting in a comprehensive organizational view and better decision-making.
4. Automating processes and systems: By leveraging AI and automation technologies, our platforms streamline operations, minimize manual intervention, and optimize resource utilization.
5. Augmenting human decision-making: EdgeVerve’s platforms equip employees with AI-driven insights and tools, assisting them in making well-informed, data-driven decisions, further exemplifying our dedication to enhancing human potential while leveraging cutting-edge technology.

Q: How can enterprises identify processes that require AI intervention? Can you share some examples?

A: Enterprises can pinpoint processes needing AI intervention by employing automated process discovery platforms, like our AssistEdge Discover. These tools assist organizations in mapping out their processes, identifying variations, and creating end-to-end automation blueprints. Analyzing this data enables enterprises to determine which processes are prime candidates for AI-based automation.

Some examples of successful AI intervention in processes include:

1. Our client, a global beverage company with inconsistent processes across multiple countries, utilized our process discovery tool to map out 90% of its processes and detect variations. Consequently, they implemented AI-based automation using our AssistEdge platform, saving over $1 million annually and reducing manual labor, showcasing EdgeVerve’s commitment to empowering businesses and enhancing human potential.
2. Businesses with manual, repetitive tasks can use our process discovery tools to identify areas where AI can streamline operations. By automating these tasks, organizations can increase efficiency and reduce human error, ultimately leading to cost savings and improved productivity.

By adopting automated process discovery platforms like AssistEdge Discover, businesses can unlock the true potential of AI-driven automation and gain a competitive edge in today’s fast-paced business environment, further fulfilling our vision of driving innovative growth in a rapidly evolving world.

Q: Why is it important to leverage data to be able to take business operations to the next level?

A: Data is often referred to as the fuel for the digital economy, and it is equally vital for enterprises to drive their digital transformation. Enterprise contextual data is crucial for leveraging AI as a competitive advantage, enabling businesses to make informed, data-driven decisions. Access to data insights empowers businesses to stay ahead of competitors by identifying market trends and capitalizing on opportunities for innovation. This aligns with EdgeVerve’s narrative of building connected enterprises that unite humanity, AI, and automation for a prosperous, digital-first future.

One prime example of leveraging data is the creation of personalized customer experiences. Businesses can better understand their customer’s needs and preferences by analyzing data, allowing them to tailor their products and services for more engaging and satisfying experiences

In summary, leveraging data is essential for taking business operations to the next level, as it facilitates informed decision-making, fosters innovation, and creates personalized customer experiences.