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HCL Tech To Support Avon’s Digital Transformation Journey

HCL will implement state-of-the-art service-management tools to help make Avon's infrastructure services more efficient, effective, and agile.

digital transformation

Avon Products, a global brand in direct selling of beauty products is revamping its IT infrastructure. For this purpose, it has selected HCL Technologies as its infrastructure services partner. The IT major will help Avon in its digital transformation journey, drive greater efficiencies, and open up future growth.

An efficient and agile infrastructure

HCL will help Avon to overhaul its IT infrastructure services and support systems for improving the quality, scope, and efficiency of Avon’s service-management activities. This includes its data centres, network, security, and end-user computing services as well as its service desk. HCL will implement state-of-the-art service-management tools to help make Avon’s infrastructure services more efficient and agile.

The partnership also enables Avon to realize cost savings, enabling the business to fund new digital investments. Besides, HCL will help them improve service levels, and add capabilities for Avon’s millions of Representatives across the world.

Benedetto Conversano, Avon’s Senior Vice President, Chief Digital and Information Technology Officer sees this partnership as a significant business move.

“This is a significant move forward in our ‘Open Up Avon’ strategy, through which we are resetting and digitizing the Avon business to fuel future growth,” he said.

We look forward to seeing the positive change that HCL will drive for our business as we identify new ways of working, enhance speed and agility, and inject new capabilities within our digital initiatives. This is critical as we improve support for our millions of Avon Representatives,” he said.

Exciting time for transformation

Avon is in an exciting transformation journey at present. The company has declared its merger agreement with Natura Cosmeticos. The deal is expected to increase Avon’s operational efficiency and expand Natura’s global footprint. The beauty firm has appointed agenda21 as its SEO agency.

Avon is also supporting women’s empowerment, entrepreneurship and well-being and has donated over $1billion to women’s causes through Avon and the Avon Foundation. This year Avon is championing education for youngsters by funding almost 200 scholarships. The backbone or IT infrastructure, it believes needs to be managed by a company of equally well global standing.

Vijay Verma, Executive Vice President at HCL Technologies, said, “Our partnership with Avon embodies HCL’s Mode 1-2-3 vision and will drive automation, cloud, standardization and service elevation to deliver business outcomes and best-in-class end-user experiences, while laying the foundation for next gen services and digital transformation.”

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