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Canon Helps Uber India Simplify its Information Management System

Inconvenient and ineffective information access prompted Uber India to look for a solution that could organize its business data on a central, secure and easy-to-use platform.

The new-age tech company having myriad services, including ride-hailing, food delivery, and even bicycle-sharing services is present in over 63 countries. It is estimated to have more than 110 million users worldwide, with Uber India making up a significant contribution to the company’s global operations.

The key challenges

As a notable player in the industry, Uber India is expected to collect, store and appropriately use the data of its users via a secure platform. A large part of Uber India’s processes involves conducting background checks of the drivers it on-boards and retaining their records, which could then be provided to regulators and authorities, when needed.

According to said Brish Bhan Vaidya, Head of Strategic Sourcing, APAC Uber India, “It was essential for Uber India to integrate the solution into its existing cloud-based infrastructure for different departments and branches to share and retrieve information easily.”

Uber India depended on several external vendors performing the background checks to store the records separately, and provide the detailed reports upon requests. Maintaining high volume of paperwork and large amount of sensitive information at the vendors’ repository also appeared to be risky on top of the labor-intensive task of retrieving information, he said.

Uber India also had to spend precious time searching for current and updated versions of the reports, as the vendors did not provide version search capabilities for the records.

Finding the right solution

Turning to a trusted vendor with a wealth of experience in information management and security policies, Uber India found its answer in Canon’s document solutions.

On the advice of Canon’s team, Uber India implemented Therefore Online, a cloud-based information management solution designed to securely store, manage and process all types of business information.

“We evaluated several solutions, but found them too complex to deploy, and they were unable to meet the security standards that we needed. With Therefore Online, the cloud-based information management solution allowed us to manage our documents more efficiently without additional expenditure on server infrastructure, greatly improving our operational workflow,” Vaidya said.

Resolving the challenges

With user-friendly features, convenient accessibility and a handy drag-and-drop functionality, Therefore Online simplified information organization and retrieval. Equipped with Optical Character Recognition (OCR), the solution helped Uber India locate reports quickly with just a simple keyword search.

​​​​Canon also helped to create a cloud-based folder that allowed the upload of records to Therefore Online automatically by simply dropping files into the folder. The solution cut down considerable time and effort spent on storing and calling up reports, boosting productivity across the board.

Better Integration, More Cost-Savings

Uber India found a scalable, cost-effective and value-adding total solution with Therefore Online. The information management solution integrated seamlessly with Uber India’s existing cloud-based infrastructure. Instead of purchasing expensive servers, the company opted for a pay-per-use subscription that could be upgraded as and when required.

Therefore Online also generates real-time reports on usage workflows, providing useful data to inform and improve business processes.

Driving Productivity with Canon

Through the use of Therefore Online with a fleet of imageRunner Advance multifunction devices, Uber India has streamlined their information management processes using a single, secure platform. Documents can now be accessed in real-time and on-the-go. Shorter time spent on retrieving files have increased productivity significantly for Uber India, allowing the company to focus on more productive tasks. The implementation of Canon’s hardware and software solutions also helped Uber India minimize operational costs.

As Vaidya concluded, the new solution helped Uber India effectively resolve their challenges pertaining to information organization and retrieval, further simplifying their overall business processes.

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Sohini Bagchi
Sohini Bagchi is Editor at CXOToday, a published author and a storyteller. She can be reached at