Intent-driven customer engagement company 7.ai announced the appointment of Rohan Ganeson as its chief operating officer. In this role, Ganeson will be responsible for overseeing core business functions related to the company’s product business,from their creation to their success in the market. He will report directly to 7.ai Chief Executive Officer PV Kannan.
“Adding Rohan to our leadership team marks an important milestone in our growth as a company,” said Kannan. “His experience in leading digital transformation and customer experience gives him a unique perspective on our business. Rohan is the type of leader who can drive unparalleled alignment between our key technology functions and client-facing teams to deliver even more value to our clients.”
Ganeson brings a wide range of skills across multiple functions, with a proven track record for driving transformation and growth in international businesses. He has experience working in Asia, Australia, and North America, and prior to joining 7.ai he spent the last 10 years at Optus, one of Australia’s largest telecommunications companies.
At Optus, he served in a variety of leadership roles, most recently as Managing Director, Customer/Digital, where he was responsible for all of Optus’s $6.5 billion customer business. Ganeson oversaw all digital and physical channels including contact centers, customer loyalty, data and analytics, and customer experience, and played a pivotal role in building Optus into a next-generation telecommunications company powered by analytics.
Prior to Optus, he held leadership roles in companies including Keycorp, three Mobile and Hewlett Packard. He holds an MBA from the Melbourne School of Business, a degree in Advanced Management from Wharton Business School, and a BSc (with honors) in Computer Science from the University of Western Australia.
With reputed brands in its basket, the company uses artificial intelligence and machine learning to understand consumer intent and thereby create a personalized, predictive and effortless customer experience across all channels.
“7.ai has been a pioneer in the customer experience space, and leader in artificial intelligence and chatbot technology,” said Ganeson. “I look forward to working with the company’s leadership team to deliver world-class digital transformation solutions to our global clients, and a personalized, predictive and effortless customer experience to consumers.”