Press Release

AirAsia India revolutionises contactless Customer Support


AI-powered conversational chatbot Tia goes multilingual

Continuing its journey of being an aviation pioneer in digital technology to facilitate superior service and superlative travel experiences with seamless Customer Support, AirAsia India today announced on its website and official Twitter handle @AirAsiaIndia that its AI-powered conversational chatbot, Tia, is now multilingual and can provide service and support in both English and Hindi. Tia assists guests with check-in, booking modifications (reschedule, name correction, DOB, Gender correction), cancellations & refunds, updated state travel advisories, real-time flight status, travel-related FAQs, web check-in, add on’s, sharing the flight itinerary and taking feedback.

Tia is also an embedded feature of AirAsia India’s website, and mobile apps as well as providing omnichannel support on Facebook Messenger, and the official WhatsApp number +91 63600 12345.

Available 24*7, Tia autonomously processes more than 85% of transactions, with other complex queries being addressed by live chat agents within the Tia interface. Since launching earlier this year, Tia has already processed nearly 7 lac transactions. Showcasing Tia’s conversational AI capabilities, AirAsia India recently conducted a #TriviaWithTia aviation quiz entirely on the chatbot on the occasion of Indian aviation pioneer JRD Tata’s 117th birth anniversary.

About AirAsia India

Headquartered in Bengaluru, India,  AirAsia India Limited is a venture between Tata Sons Private Limited and AirAsia Investment Limited. AirAsia India commenced operations on 12th June 2014 and flies to 17 destinations and over 240 direct and connecting routes across India with 29 Airbus A320 aircraft. The airline offers plush leather seats, hot meals and Red Carpet priority services. AirAsia stands firmly on the pillars of its core values – People First, Dare to Dream, Be Guest-Obsessed, Make it Happen, One AirAsia, Safety Always, and Sustainability Spirit. AirAsia India has consistently embraced technology to deliver operational efficiency and enhance the guest experience, offering fast bookings, fab value and fantastic deals at on and seamless support with its advanced AI-powered chatbot Tia, on WhatsApp and Facebook Messenger.

For more updates on AirAsia India’s latest innovations, promotions, activities and contests, connect via AirAsia India’s social handles on Twitter @AirAsiaIndia, Instagram @AirAsiaIndia, Facebook @AirAsiaIndia and LinkedIn @AirAsiaIndia.

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