Press Release

Dukaan partners with Dunzo and Shiprocket – Integrates Delivery into the Platform

  • Over 3.5 million SMEs across 3,500+ cities and towns will benefit from this integration
  • With this partnership, Dukaan now offers merchants an end-to-end solution from inventory, promotion, sales, payment to delivery
  • Integration will help prepare retailers for the current as well as future surge in demand for home deliveries

Dukaan, a leading SaaS platform for online stores, today announced that it has partnered with Dunzo, India’s leading on-demand commerce & delivery platform, and Shiprocket, a frontrunning tech-enabled logistics aggregation platform, to integrate delivery into the platform for a seamless retail experience. Pandemic-led surges in demand for home deliveries indicate a long-term trend that would become the upcoming normal in a post-pandemic world. Hence, it is essential that retailers prepare for the future by removing supply chain barriers for improved manageability and scalability.

Shiprocket provides a fully automated end-to-end workflow from sending the inventory to dispatching and tracking orders, while Dunzo’s expertise lies in on-demand delivery that ensures customers get what they want when they want it. By integrating both capabilities into the platform, Dukaan’s 3.5 million merchants can not only automate their delivery systems but also acquire better control of their business with techniques to manage their deliveries across stores and consumers.

“While retailers are expediting digitization to future-proof their business, it is essential to bring delivery automation capabilities into the mix. The future of delivery tracking rests on bringing predictability to order service time for a great customer experience. And we at Dukaan are always working towards building a seamless future for the retail industry. Our strategic partnerships with Dunzo and Shiprocket will not only automate delivery for our merchants but also help them scale their business”, said Suumit Shah, Founder, and CEO, Dukaan.

“Convenience has been the cornerstone of the experience we promise at Dunzo. Whether it’s users ordering groceries or merchants opting for our on-demand logistics, we aim to make everyday transactions in the offline world easy and seamless. Dunzo and Dukaan have partnered to empower merchants with better logistics, faster deliveries, and greater economic opportunities in a rapidly changing retail environment,” said Kartik Mishra, Head – Strategy & New Initiatives, Dunzo.

Saahil Goel, Co-Founder and CEO of Shiprocket added, “The Indian logistics industry has come a long way with respect to the adoption of cutting-edge technologies. Automation has propelled seamless last-mile deliveries and empowered logistics platforms to meet the growing demand for eCommerce. We are delighted to join hands with Dukaan to extend our tech-enabled shipping services for frictionless delivery of goods. We look forward to a fruitful partnership.”

An automated delivery system also helps retailers scale their business by reducing the time and effort spent on managing the logistics involved with each customer order. This in turn improves the experience for the end customer as well as those involved in the supply chain operations. Dukaan is a comprehensive platform that provides end-to-end solutions ranging from inventory management, promotions, sales, payment and delivery for sellers across the country.

About Dukaan

Dukaan®, founded in May 2020 by Suumit Shah and Subhash Choudhary, is a highly user-friendly, personalized, and AI-driven platform that enables millions of SMBs and first-time internet entrepreneurs to sell their products and services online. It powers over 3 million small and medium-sized businesses across India to start, grow, market, and manage their businesses over the internet in multiple businesses like grocery shops, restaurants, fruits and vegetable stores, electronics shops, fashion and apparel, jewellery, furniture stores, etc. Dukaan has been funded by Matrix Partners and Lightspeed India Partners.

About Shiprocket

Shiprocket is India’s largest eCommerce shipping and enablement platform for SMBs. The technology powers shipping and fulfilment for SMEs, D2C retailers and social commerce sellers in India. With 20 courier partners on board, the brand enables pan-India as well as international shipping deliveries. Its shipping solutions are available across over 27,000 pin codes within India and 220 countries across the world.  Launched in 2017, Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations. In addition to offering Shipping Services, Shiprocket also provides a technology stack to help retailers integrate their shopping websites on Shopify, Magento, Woocommerce, Zoho, and others for workflow, inventory, and order management. With a multicarrier API that allows sellers to manage orders, print shipping labels, and avail tracking information from multiple providers, Shiprocket also offers state-of-the-art fulfilment solutions. The brand also provides a robust post-purchase experience to consumers, resulting in higher engagement and lower RTO (failed deliveries). Aside from being a shipping solutions provider, Shiprocket also serves as a Cash on Delivery payment gateway. The company recently ventured into the fin-tech space with their lending product ‘Early COD’. Today, Shiprocket is the force behind the country’s 1.5 lakh sellers who generate a GMV of more than $500M annually on the platform. The brand delivers packets to nearly 25M consumers annually and is growing 3X year on year.

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