Genesys Partner Conference 2023 recognises SaaS partners in the CX industry

Top-performers awarded for driving experience orchestration excellence and delivering strategic business value to customers

Tata Communications Limited awarded for partner excellence in India

Genesys®, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners for advancing the industry. Highlighting regional and market-leading excellence, the awards showcased key partners’ proven success in helping organisations realise superior business value and contributions to the growth of the Experience-as-a-Service market.

“It’s incredible to celebrate our SaaS ecosystem of diverse and innovative market-leading partners and their outstanding achievements. The partner community plays an integral role in our vision for the Experience-as-a-Service market by creating value across sales, delivery, success, and support – which are essential in solving unique customer challenges and delivering significant business impact,” said George Aprane, VP Channels & Alliances APAC, Genesys.

Based on the achievements of partners during the fiscal year 2023, NTT APAC was awarded top honours for ‘APAC Partner of the Year’ while Tata Communications Limited was awarded the India Partner of the Year. The winning partners have consistently shown expertise and industry leadership in their respective markets as they successfully leverage Genesys platforms to enable organisations to deliver personalised, empathetic experiences at scale.

During fiscal year 2023, Genesys APAC saw a 50%growth in cloud revenue year-over-year, and over 74% of its overall revenue was driven by partners. India is the fastest-growing Genesys Cloud CX region in APAC and the cloud has seen consecutive double/triple-digit growth since the GC CX launch in 2021. The cloud revenue is up by >500% in FY23 in India, out of which approximately 85% is from partner-related indirect sales.

“As customer expectations evolve, we continue to innovate and develop our Genesys Cloud CX™ platform and invest in flexible programmes, to drive accelerated business transformations for businesses across all sizes, industries, and geographies. Together with our partners, we look forward to continuing to deliver on the vision of experience orchestration for customers in APAC, helping organisations unlock new levels of trust and loyalty,” said Assaf Tarnopolsky, Senior Vice President APAC, Genesys.

Genesys APAC Partner Award Winners for Fiscal Year 2023:

• APAC Partner of the Year: NTT APAC
• APAC New Partner of the Year: Essential Data & Voice
• APAC Marketing Impact Partner of the Year: Itochu Techno-Solutions
• APAC Disruptor Partner of the Year: Tata Communications Limited
• APAC CX Evolution Partner of the Year: Telstra
• ASEAN Partner of the Year: ITApps Sdn Bhd
• Australia Partner of the Year: Nexon Asia Pacific
• New Zealand Partner of the Year: Spark New Zealand
• India Partner of the Year: Tata Communications Limited
• Greater China Partner of the Year: eSOON China Limited.
• Japan Partner of the Year: NEC
• Korea Partner of the Year: Hansol-Inticube

About Genesys

Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service® our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com/en-sg.

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