- Helps reduce the number of unanswered queries for customers
- Improves overall end-user experience of interacting with Leena AI for customers
Leena AI, an innovative technology solution transforming employee experience, today announced the release of an integration with GPT-3, the backbone of ChatGPT (developed by OpenAI). The integration will be available on the knowledge management dashboard of Leena AI, thereby enabling existing customers to experience it first-hand.
This integration will help reduce the number of unanswered employee queries, improving the overall end-user experience of interacting with the dashboard. The company also has other use cases to test, integrating their capabilities with that of GPT-3 including:
- Enhancing conversational AI’s capability to answer in a more human-like manner
2. Enhancing language translation by catering to more languages
3. Creating their own LLM (large language model) that can aid in improving manual processes and fixing standard troubleshooting across departments
The objective of this integration is to increase the efficiency of the existing suite of products of Leena AI, and to continue empowering enterprises to provide a delightful employee experience.
Along with offering impeccable data security, Leena AI uses BERT, T5-3B, MiniLM, USE, and Roberta to create an efficient LLM model for a great conversational AI experience. To ensure this, the company is also in the process of integrating with the Azure OpenAI services.
On the launch, Adit Jain, Co-founder and CEO of Leena AI said, “OpenAI’s ChatGPT has kicked off an innovation race that will accelerate technological developments much faster than before. Hence, we are thrilled to announce the integration of GPT-3 with Leena AI. By combining ChatGPT technology with Leena AI’s solutions we are ensuring that customers can channel the power of GPT-3 in an enterprise-ready, secure framework with Leena AI.”
About Leena AI
Leena AI is a virtual enterprise assistant that empowers employee-facing teams to transform employee experiences. Designed for modern workplaces, Leena AI covers every part of an employee’s journey – from the day one enters to the day one leaves – while accelerating service delivery across functions such as HR, IT, and others. With Leena AI’s extensive suite of products, organisations can automate tasks such as answering policy-related questions, generating employee documents on demand, closing employee tickets faster, and creating efficient IT support.
The zero-code workflow builder helps IT teams connect systems and processes to create a single-front end for the whole enterprise. With a significant chunk of repetitive work eliminated, employee-centric teams can focus on critical strategic initiatives and employee-productivity boosting programs instead.
Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, and Microsoft Office 365, and works with over 350+ customers across 90+ countries, including leading enterprises like Nestlé, Puma, Coca-Cola, Sony, and Etihad Airways. Founded in 2018, Leena AI currently supports 90+ languages globally, where millions of employees transact daily with the platform.
