Tata Consultancy Services’ Intelligent Urban Exchange™ and TCS Customer Intelligence & Insights™ Software Empower Businesses and Governments to Deliver Hyper-Personalized Customer Experiences, Resilient Enterprises, Smarter Cities, and Sustainable Operations
Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) announced the availability of its TCS Intelligent Urban Exchange™ (IUX) and TCS Customer Intelligence & Insights™ (CI&I) software in the Microsoft Azure Marketplace.
CI&I customer analytics helps banks, retailers, insurers, and other businesses take advantage of AI, machine learning, and customer data platform capabilities to deliver hyper-personalized consumer and citizen experiences, while protecting privacy and ensuring consent. Organizations can use CI&I to surface insights, predictions, and recommended actions and offers in real time to improve customer satisfaction.
IUX helps enterprises and cities meet sustainability goals and elevate citizen and employee experiences by optimizing services and enabling infrastructure to respond to predicted and dynamic events in real time. Harnessing data across operational silos, IUX applies AI and machine learning to simulate evolving scenarios, enabling services and IoT infrastructure to take appropriate actions. IUX modules include intelligent building energy, streetlights, transportation, water management, energy and resources operations, command center, and workplace resilience.
“Enterprises must go beyond transforming their technology. They must make a meaningful difference to the customers and communities they serve,” said Ashvini Saxena, Global Head, TCS Digital Software & Solutions. “This has made sustainable, customer-centric initiatives powered by AI a business imperative. TCS IUX and CI&I on Microsoft Azure will make it easier for businesses and governments to deploy exciting digital transformation initiatives.”
TCS is a Microsoft Gold Partner with over 1,000 successful Azure engagements for more than 225 global customers. TCS recently won the 2021 Microsoft Partner of the Year Awards for Azure Intelligent Cloud in France and Dynamics 365 Field Service in the U.S. and is a designated Microsoft Azure Expert Managed Service Partner.