Press Release

Terragni Consulting and CXPA bring one-of-a-kind CXPA Awards to India for the first time

Celebrating the tenth annual CX Day, the awards will simultaneously take place in Australia, Singapore, India, the Middle East, East Europe, West Europe, UK & USA

 

For the first ever in India, Terragni CXPA India CX Awards will be held on October 4, 2022. CXPA (Customer Experience Professionals Association) is a premier global non-profit organization dedicated to the advancement and cultivation of Customer Experience, across industries. Terragni Consulting, a new-age human engagement consultancy will be collaborating with CXPA for this prestigious event.

 

Commenting on this association, Dipti Sapatnekar, Director, Terragni Consulting said, ” Customer Experience is no longer a “nice-to-have”. Consumer & Customer expectations now clearly indicate that customer experience is a make-or-break factor for businesses. Over the last decade and a half, we have had the good fortune to partner and witness the evolution of Indian organizations and professionals as they have brought to bear customer experience & customer-centricity innovations towards driving growth and engagement. Thus, with great pride, we are announcing the first-ever Terragni CXPA India CX awards!”

These awards honor the work of professionals and organizations who have worked to drive customer-focused innovation over the past year. Celebrating the tenth annual CX Day, the awards will simultaneously take place in Australia, Singapore, India, the Middle East, East Europe, West Europe, UK & USA on October 4.

 

Talking about it, the CEO of CXPA, Greg Melia, said, “CXPA is pleased to partner with Terragni Consulting on these first-ever collaborative awards.  We are excited that this program will recognize the individuals, companies, and innovative thinking that is advancing the CX community in India which is providing great customer experiences.”

 

The jury includes Kayzad Hiramanek, Chief Operating Officer, Edelweiss Tokio Life Insurance, Sameer Saxena, Director, Strategy Marketing, Legrand, Ramita Vyas, Vice President – Customer Experience, Akasa Air, Priya Hingorani, Vice President, GSK, Greg Melia, CEO, CXPA, Dipti Sapatnekar, Director, Terragni.

CXPA awards are open to anyone who fits the following criteria:

  1. Customer-Centric Company of the Year – Organization headquartered or based out of India who has shown exceptional ability to “deliver” CX as a result of internal culture, employee CX orientation, internal strengths, and consistent execution capability.

  1. CX Innovation Talent of the Year – Young Indian professionals who have created original thinking, new methodologies, applied research, or innovations in the area of CX, that bring hitherto unexplored paradigms to CX.

  1. CX Business Professional of the Year – Individuals/Teams operating out of India, who have driven CX to deliver hard business outcomes and solved tangible business challenges.

About Terragni:

 

Introducing the concept of Consumer Neuroscience to India – Terragni Consulting was founded by Harsh Kapur Pillai,  Dr. Anil Pillai, and  Dipti Sapatnekar in 2009. Terragni deploys a unique combination of neuroscience, data science, and behavior science to solve complex challenges that mid to large-sized organizations face with regard to engaging with their Customers and their Employees. With deep domain knowledge, specialized assessment, and customized onboarding, Terragni is now catering to giants like JSW, Lenovo, Bosch, JCB, Bajaj Electricals, Forbes Marshall, John Deere, Weiss, Mercedes Benz, and many more.

With a whopping success rate of 95%, Terragni has catered to over 12 segments building over 10 startup teams, 30+business transformation roles, over 100 engineering design roles, and more than 20 new-age tech roles. They have also successfully delivered 300,000+ remote assessments.

 

About CXPA:

 

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of Customer Experience, across industries. CXPA has evolved from a small, start-up association of 60 members in Boston, Massachusetts in 2011 to a global organization with more than 4,000 members in 70 countries.

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