The Confederation of Indian Industry names Access Healthcare among India’s Most Innovative Companies of 2022
The Confederation of Indian Industry (CII) has named Access Healthcare, one of India’s largest and fastest-growing Healthcare BPO companies, in its illustrious list of Top 50 Most Innovative Companies of 2022.
Access Healthcare has achieved this recognition for the third time. The award involves a highly rigorous evaluation process to identify and reward enormously impactful instances of innovation developed by Indian companies. The highly secure digital-first remote service delivery ecosystem powered by echoremote, echolock, and the Access Healthcare Jobs app, as well as the deep-rooted culture of collaborative innovation at Access Healthcare, were instrumental in securing this position.
Vardhman Jain, Co-founder and Vice Chairman of Access Healthcare, said, “Prioritizing real social impact through innovation, rather than revenue or profit potential, helps accelerates progress in the world. Through such recognition, the Confederation of Indian Industry has spotlighted meaningful innovation and inspired generations of innovations to focus on what matters to humanity. The remote service delivery paradigm we have put forward through echo breaks down geographical and societal barriers that restrain our nation’s talent. Companies must address all data security and productivity concerns before adopting remote service delivery as a mainstream option and not just as a BCP response. Imagine the possibilities this opens up in the knowledge economy!”
Access Healthcare’s robotic process automation platform, echo, has already gained significant traction among healthcare providers, payers, and intermediary companies in the United States for enhanced productivity, cost-effectiveness, and accuracy. The latest innovation in the ecosystem is echoremote, which uses artificial intelligence to offer unparalleled security in remote work environments, including face recognition to verify employee identity for secure login. The system uses highly advanced computer vision and intelligent analytics to camouflage the data and images to avoid data leakage and mitigate the risk of data theft through screen image capture. The healthcare BPO industry considers data confidentiality paramount, and the value of such an assurance of protection will run into several billions of dollars annually.
For the past several quarters, Access Healthcare has moved to a digital resourcing model by launching a mobile app to allow job seekers to apply and complete all hiring process steps. All processes, including candidate registration, document upload, online interview, training, assessments, offer letter issuance, and acceptance, can be done on a smartphone without being physically present. New team members onboarded to the “Home Pod” can leverage our remote work platform to achieve better work-life balance. The platform includes lean apps to accommodate slower internet connections in rural India. The echo suite consists of the unique capabilities of echolock+ for productivity management through non-intrusive monitoring of work remote sessions. echolock+ improves enterprise productivity by over 7.5%, enhancing yield, quality, and cost-effectiveness in BPO services.
Undoubtedly, there is potential to significantly revolutionize the service industry and amplify the opportunities available to India’s knowledge workers. First, we have eliminated geographical barriers by enabling people from all over the country to apply, secure a job, and build a career with Access Healthcare without having to leave their hometowns, irrespective of whether we have a physical delivery center in the region. Second, professionals requiring additional support, like women refocusing on their careers after a break, individuals who cannot commute for work, and, for that matter, anyone who seeks better work-life balance, can benefit from this model. Third, companies can now leverage our innovative platform to move to a digital remote work model as a business continuity response in extreme times and as a strategy for cost-cutting or improving employee morale in the new normal.
Prabhakar Munuswamy, Senior Vice President – of IT Application Development; Madhavan G.G, Senior Vice President – Infrastructure Solutions; Manish Jain, Senior Vice President – Marketing; Satheesh Seetharaman, Vice President – Business Innovation; and Jithesh Sundararajan, Senior Director – Application Development represented the company at various stages of the evaluation process and presented the technology and business cases to the jury. Access Healthcare received this recognition for the first time in 2018 for the arc.in workflow management platform plus our innovations in RPA, and then again in 2020 for the arc.in mobile app and the new developments in the echo RPA suite. Our third appearance on the prestigious list proves the success of our consistent focus on providing innovative solutions to our clientele and the positive impact we have been delivering on the social fabric of India. The skew of 55%:45% favoring women employees is notable in the gender ratio of our team in remote work mode.
ABOUT ACCESS HEALTHCARE
Access Healthcare provides business process outsourcing, application services, and robotic process automation tools to hospitals, health systems, providers, payers, and related service providers. The company operates from 19 global delivery centers in the US, India, and the Philippines. Their 27,000+ staff is committed to bringing revenue cycle excellence to clients by leveraging technology, emerging best practices, and global delivery. Based in Dallas, TX, the company supports over 400,000 healthcare providers through 85+ clients, serving 80+ specialties, processing over $70 billion of A/R annually, and ascribing medical codes to over 30 million charts annually.
With over 3,500 virtual bots, Access Healthcare’s proprietary robotic process automation platform helps its clients improve efficiency. Access Healthcare is HITRUST, PCI DSS, SOC, ISO 27001, and ISO 9001 certified, providing security, availability, and confidentiality of sensitive health information. For more information, visit www.accesshealthcare.com.
