Zoho Corporation, the Chennai-headquartered global technology company, today announced execution plans and ongoing investment in AI. Beginning, with the launch of 13 generative AI Zoho application extensions and integrations, powered by ChatGPT. Generative AI is the latest step along the company’s innovation roadmap, blending third-party intelligence with Zia, Zoho’s powerful AI engine, which runs on Zoho’s secure cloud. Leveraging Zoho’s decade-long investment in AI, this integration model greatly improves customer experience, adds considerable value, and protects user privacy better.

For over a decade, Zoho has been executing and implementing AI (Zia) across its product portfolio, developing in-house technology running on the company’s private cloud.

“The fusion of ChatGPT’s generative AI with our homegrown AI features will provide users with a more intuitive, efficient, and secure experience, reflecting Zoho’s deep R&D-first culture,” said Ramprakash Ramamoorthy, Director – AI Research, Zoho Corporation. “As a technology partner, Zoho’s customers continue to rely on us for keeping them ahead of the curve while retaining core tenets like privacy and value, which they have come to respect. We will continue to deliver on this promise without compromise.”

The following are the three core tenets of Zoho’s AI strategy:

• Customer Experience: Zoho’s AI solutions deliver the context, intelligence, and efficiency necessary to produce exemplary Zia is woven into the fabric of each step, be it enhancing customer records, producing documents, providing insights into processes or proactively forecasting, and preparing for user issues that might arise.
• Customer Privacy: Zoho builds its AI in-house, resulting in optimal privacy protection that effortlessly unifies with users’ greater technology ecosystems. Tools powered by Zoho’s AI extensions deliver intelligence without compromising customer data or sending information to an unverified third party. Examples include handwriting detection, phishing protection, communication translation, and
• Customer Value: Zoho delivers multifaceted value in the form of customer productivity, ease of use, cost, relevant KPIs, and making AI widely available to a broad set of

AI Roadmap and Vision

In the short term, Zoho will facilitate Zia’s integration with third-party intelligence, as we have done with ChatGPT, bringing the newest technology into the company’s broad portfolio of business solutions. As Zoho progresses, the company intends to take generative AI technology in-house, ensuring its 90 million global users benefit from intelligent experiences as well as Zoho’s leading value and privacy standards. In addition, Zoho is currently developing proprietary Learning Language Models (LLMs) capable of conversing, summarising, paraphrasing, and adapting to new tasks with zero-shot learning techniques, empowering seamless AI-driven communication and knowledge discovery.

Generative AI in Zoho Applications

Zoho’s new generative AI integrations, powered by ChatGPT, complement the broad portfolio of AI technology Zoho already supports. This new technology has been contextually integrated into Zoho’s applications and can be leveraged right away by users of all stripes. Here’s what ChatGPT is facilitating right now:

• Zoho CRM with Generative AI: Users can extract and summarise key information from customer records, offer predictive analysis on deals in progress, create personalised emails and custom templates from scratch and check content for grammatical

• Zoho Analytics with Generative AI: Users get suggestions and import public datasets into Zoho Analytics. Blend public data with business data to gather insights. Create SQL queries from questions in natural language. Define formulas for KPI Create a set of synonyms for table column names.

• Zoho Desk with Generative AI: Users will be able to summarise incoming and outgoing tickets automatically, analyze mood of customer based on tone of request, generate automatic replies from knowledge base articles, and if not enough KB pieces available, track down publicly available information for

• Zoho Writer with Generative AI: Enables users by suggesting headlines, titles, and better word replacements, can fix punctuation and shorten content, and allows users to ask questions within Writer and integrate answers into

• Zoho Mail with Generative AI: Users can create emails from scratch, generate multiple versions of emails with varying tones, respond to incoming emails, highlight action items from emails, and even get email

• Zoho Cliq with Generative AI: Helps users maintain access to ChatGPT from within messages, paraphrase incoming messages for faster responses and analysis, transform message threads into shareable outlines, and shorten or summarise responses to clarify

• Zoho Social with Generative AI: Aids users in producing diverse and engaging content for posts from trending topics, make iterations on style of post to identify the best way to present information, suggests relevant supporting content and images to be sourced from media libraries or uniquely generated, and helps optimise existing posts by adding hashtags, removing superfluous words and implementing SEO best

• Zoho Assist with Generative AI: Shareable summaries can be generated from sessions, events, chats, and audio calls, including accompanying statistics in Zoho It also helps enhance customer service with automatic chat suggestions for technicians and representatives. Users can also modify existing text by rephrasing, translating, or reformatting.

• Zoho LandingPage with Generative AI: Users can develop complete, functional, product-specific landing pages from a single request, including supporting high

quality images. They can also build and incorporate forms to collect information and improve conversion rate, personalise landing page content or call-to-action via guided suggestions tailored to specific audience segments, then automatically optimise for SEO, and extract content from existing landing pages and reconfigure into the new template, in-turn simplifying migration.

• Zoho SalesIQ with Generative AI: Helps transcribe and summarise conversations, automatically tag transcripts to enhance searchability and shareability, review messages, and has ChatGPT Block in

• Zoho Notebook with Generative AI: Illustrates a custom image on-the-fly, based on any suggestion, to be used as a cover in Notebook. Users can organise notes via automatic tagging and summarising, or turn them into checklists. Alongside Zoho Blue Pencil, receive grammar, spelling, and word choice suggestions to enhance writing on-the-go.

• Zoho DataPrep with Generative AI: Users can easily find external datasets, transform by example and get relevant suggestions for

• Zoho Meeting with Generative AI: Users can now index session transcripts in addition to generating and downloading effective

Availability and Pricing

Zia is available by default in Zoho’s applications. Zoho Desk, Cliq and Writer are available in Zoho Marketplace (alongside 1,800+ extensions), while all other OpenAI integrations are available within their respective Zoho products, built to work in tandem with Zia. Customers choosing to enable generative AI capabilities within Zoho’s applications may do so using their existing OpenAI account API key. Based on the number of APIs used, customers will be billed directly by OpenAI. Zoho will maintain a steady rhythm announcing new generative AI extensions and integrations to its portfolio.

Zoho’s Privacy Pledge

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. The company owns and operates its data centers, ensuring complete oversight of customer data, privacy, and security. More than 90 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself. For more information, please visit: https://www.zoho.com/privacy-commitment.html

About Zoho

With 55+ apps in nearly every major business category, Zoho Corporation is one of the world’s most prolific technology companies. Headquartered in Chennai, India, Zoho is privately held and profitable with more than 12,000 employees. For more information, please visit: www.zoho.com