AI-based chatbot Amara.ai accelerates HR processes and transforms the employee experience
Technology has been a major force driving businesses in the present competitive era. It has proved to be a game-changer in the workplace, especially during the pandemic lockdown that further directed business processes to become efficient and productive. No business process has remained immune from the effects of technology and HR is not an exception. Integration of Artificial Intelligence (AI) has revolutionized the role of talent managers, making their lives easier in managing, tracking and analyzing employee insights.
Employee engagement is a critical parameter that determines the overall quality of workplace culture and health. High engagement leads to increased employee productivity and happiness and HRs are always on the hunt for ways to engage employees, and increase their satisfaction such as by introducing career progression and incentive programs. To smoothen the communication process between employers and employees, AI-based chatbot – Amara is gradually replacing conventional modes of employee reach outs.
“AI in HR processes is growing rapidly due to the dynamic shifts in employee expectations. Businesses require real-time access to HR automation, as well as tools to assess and improve employee satisfaction with their jobs. “Amara, an AI chatbot, can provide company leaders with the time and information they need to boost employee engagement and access its countless benefits,” said Vikas Kakkar, Amara’s founder.
Enhanced employee productivity
Continuously listening to employees and collaborating with them to quickly resolve their concerns are the most important factors influencing employer and employee relationships. Employees want to feel heard in an organisation at every level. HR business partners can significantly increase employee productivity by incorporating systems to continuously listen to employees. AI chatbots have proven to be a game-changing tool for improving workplace collaboration and creating a happy culture. For example, Amara.ai acts as a virtual buddy for employees, and when it is integrated into people practises, the entire engagement process becomes a seamless and hassle-free experience.
“Talking about the positive use cases of Amara, Aditi Mudholkar – Head HR of Cowrks, said, “As a result of emerging technologies such as AI, ML, and automation, the way people work has changed dramatically. The disruption of the last three years has allowed for greater innovation in how HR uses technology, resulting in increased employee engagement, talent retention, and higher productivity. Artificial intelligence (AI) has greatly benefited the HR sector by tracking critical metrics and collecting data from the moment a new employee joins the company until they leave. In 2023, tools like AMARA.AI will be in high demand.”
Increasing talent retention
AI is a technology that automates tedious and manual tasks to help HRs add value to the organization. Automation makes room for HRs to perform more productive tasks and focus on employees’ needs. This further helps HRs to focus on formulating better strategies for talent retention.
HR professionals can reach out to employees at critical touchpoints in their employee lifecycle by using AI chatbots. This helps in the identification of disengaged employees who are at risk. The anonymous feature of AI chatbots like Amara collects critical employee data for HR departments to analyse and streamline their processes. Such critical data analytics assist HR professionals in making better decisions for employees and the organisation. Many organisations have taken a step forward in meeting their employees’ expectations by assessing their health and wellness following the outbreak of the pandemic and implementing favourable policies for employee benefit and happiness.
Farid Basir, Chief People Officer of MBSB Bank Berhad, Malaysia shares his experience and says, “Since the pandemic, employee well-being has become another important factor for employers to consider. “Many organizations are implementing well-being programs to promote a healthy work environment for their employees. It has a direct impact on team performance and productivity. As a result, it is critical to make changes to the workplace that will improve employees’ health and productivity. “A lot will happen in this space in 2023.”
A workplace requires technology that goes beyond the norm. Virtual assistants that can replace humans and automate mundane HR tasks can improve outcomes for both employees and HRs. These chatbots, when combined with AI and other communication channels, can focus more on the human side of HR.