Enterprises depending exclusively on legacy IT are falling behind in business agility and operational efficiency and losing out on digital opportunities, according to a recently conducted Forrester survey. The study reveals that 86% of companies are using incomplete, legacy tools for infrastructure and application that are hindering company’s digital transformation initiatives.
The legacy IT challenges
The study clearly shows, IT Ops teams lacking a modernization initiative are stifling future growth and only an alarming 12% of respondents report having fully transitioned to modern monitoring tools. Additionally, 33% are heavily reliant on tools, adding complexity, hindering agility, and opening them up to security risks and high costs, being stuck in a digital deadlock, as the research firm refers to them.
Respondents revealed that legacy toolsets remain prevalent in their IT ecosystem, further relaying the negative implications of legacy IT vendors and tools that undermine enterprises service resilience, fast mean-time-to resolution, and the ability to automate to scale. Those still using at least one legacy tool, which is actively exposing their business to negative consequences, primarily high costs of IT support, service degradation, and increased security risks.
The study reveals that legacy tools are causing lengthened service disruptions and poor customer experience, while not supporting the shift to hybrid-cloud environments or new application architectures.
“Enterprises that operate on dozens of legacy vendor tools are siloing the view of their IT environment, leading to prolonged service disruptions, issues with incident resolution, and ultimately, providing for poor customer experience. These “survival mode enterprises” have little chance of getting ahead of the agility curve and are in real danger of being left behind,” said Dave Link, founder and CEO of ScienceLogic.
“As the adoption of newer technologies like containers and microservices continues to rise, forward-thinking companies will drive extensive automation with artificial intelligence and machine learning algorithms. This study shows that companies will need to adopt innovations like AIOps to ensure a successful modernization and automation journey.”
The road ahead
To address their challenges, forward-thinking enterprises are looking to drive extensive automation and gain real-time insights with AI and ML. The study shows, 68% of decision-makers cite business agility as the top driver for changes in IT operations.
Mature enterprises are attempting to match their digital-native counterparts by adopting cloud-based architectures, but continue to fall short, as many modern tools are unable to manage outdated legacy systems.
To address IT visibility and remediation challenges, over two-thirds (68%) of companies surveyed have plans to invest in AIOps-enabled monitoring solutions over the next 12 months. These solutions apply AI/ML-driven analytics to business and operations data to make correlations and provide real-time insights that allow IT operations teams to resolve incidents faster–and avoid incidents altogether. IT decision-makers reported that the major benefits of AIOps solutions include increased operational efficiency and business agility, as well as reduced cost of downtime.
“These enterprises are starting to take the leap to modernize their IT environment, however, survival will require a cultural shift in how people and organizations understand the flow and impact of clean data as part of a broader strategy towards automation,” said Link. “The reality is that those who have not started are already behind, but it is not too late to future-proof your IT systems and teams so they may focus on innovative advancements to propel your enterprise to market success.”