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The last few years have made it obvious that digitalization is the key to unlocking business growth. The need for...

Every customer at some point has received promotional messages and calls from brands multiple times a day without any context....

The sudden lockdowns in the backdrop of the Covid-19 pandemic resulted in remote work, and remote learning, leading to a...

As brands work through their digital customer experience strategy, they must keep the human component a part of their foundation.

Investments in technologies focused on customers are rapidly becoming a top priority for businesses, says Gartner.

Companies are increasingly using voice AI such as voice chatbots and voice assistants for resolving customer issues and driving engagement.

How do you bring a city, transport network or school campus to life so that better decisions can be made...

Consumers prefer virtual assistants with a ‘friendly’ personality in terms of comfort level, efficiency, and likelihood of re-engagement, according to...

Financial services companies are ahead of the curve in adopting Artificial Intelligence (AI) and chatbots to serve customers, according to...

While cycle time to process and its implications on enterprise cost is a known theory, in the new age of...