archivechatbots

Companies are increasingly using voice AI such as voice chatbots and voice assistants for resolving customer issues and driving engagement.

The morbid coronavirus has introduced a new set of challenges to the workforce. With hundreds of thousands of new positive...

By Sudhir Dhingra Over the last two decades, technology and data has had a significant impact on all businesses especially...

Frost & Sullivan researchers focuses on the emerging technologies helping humans in the Fight Against COVID-19. The past few days...

By: Varun Goswami What does a modern customer expect? Something very simple is the answer. That includes communication that’s clear,...

By: Richa Kapoor & Promita Majumdar The local store may be a kilometer away from your house. But, if you can open...

How do you bring a city, transport network or school campus to life so that better decisions can be made...

Consumers prefer virtual assistants with a ‘friendly’ personality in terms of comfort level, efficiency, and likelihood of re-engagement, according to...

Financial services companies are ahead of the curve in adopting Artificial Intelligence (AI) and chatbots to serve customers, according to...

While cycle time to process and its implications on enterprise cost is a known theory, in the new age of...