archivechatbots

As brands work through their digital customer experience strategy, they must keep the human component a part of their foundation.

Investments in technologies focused on customers are rapidly becoming a top priority for businesses, says Gartner.

Companies are increasingly using voice AI such as voice chatbots and voice assistants for resolving customer issues and driving engagement.

The morbid coronavirus has introduced a new set of challenges to the workforce. With hundreds of thousands of new positive...

By Sudhir Dhingra Over the last two decades, technology and data has had a significant impact on all businesses especially...

Frost & Sullivan researchers focuses on the emerging technologies helping humans in the Fight Against COVID-19. The past few days...

By: Varun Goswami What does a modern customer expect? Something very simple is the answer. That includes communication that’s clear,...

By: Richa Kapoor & Promita Majumdar The local store may be a kilometer away from your house. But, if you can open...

How do you bring a city, transport network or school campus to life so that better decisions can be made...

Consumers prefer virtual assistants with a ‘friendly’ personality in terms of comfort level, efficiency, and likelihood of re-engagement, according to...