Corner OfficeInterviewsConversational CX is helping businesses unlock the door to growth CXOtoday News Desk8 months agoJune 9, 2022The last few years have made it obvious that digitalization is the key to unlocking business growth. The need for...
Corner OfficeCXO BytesWhy Customers Expect Conversational ExperiencesVasudeva Rao Munnaluri,12 months agoFebruary 4, 2022Every customer at some point has received promotional messages and calls from brands multiple times a day without any context....
AICorner OfficeCXO BytesLeveraging the Power of Conversational AI across IndustriesJairaj Bhattacharya,1 year agoDecember 30, 2021The sudden lockdowns in the backdrop of the Covid-19 pandemic resulted in remote work, and remote learning, leading to a...
AINews & AnalysisWhy Humanizing the Digital Customer Experience is VitalSohini Bagchi1 year agoSeptember 27, 2021As brands work through their digital customer experience strategy, they must keep the human component a part of their foundation.
CloudNews & AnalysisCX to Increase Investments in Chatbots, AI, & Analytics, Says GartnerCXOtoday News Desk1 year agoAugust 17, 2021Investments in technologies focused on customers are rapidly becoming a top priority for businesses, says Gartner.
AINews & AnalysisNewsletterStoryVoice AI is Shaping the Future of Customer ExperienceSohini Bagchi2 years agoJuly 5, 2021Companies are increasingly using voice AI such as voice chatbots and voice assistants for resolving customer issues and driving engagement.
News & AnalysisKey Digital Government Technologies for 2020CXOtoday News Desk3 years agoNovember 5, 2019How do you bring a city, transport network or school campus to life so that better decisions can be made...
AIResearch & WhitepapersStudy Shows Brands Should Develop ‘Friendly’ Virtual AssistantsCXOtoday News Desk3 years agoAugust 27, 2019Consumers prefer virtual assistants with a ‘friendly’ personality in terms of comfort level, efficiency, and likelihood of re-engagement, according to...
AINews & AnalysisNewsletterFinancial Firms Ahead Of the Curve in Adopting AI, Chatbots: StudyCXOtoday News Desk3 years agoAugust 20, 2019Financial services companies are ahead of the curve in adopting Artificial Intelligence (AI) and chatbots to serve customers, according to...
Hardware/Software DevelopmentNews & AnalysisNewsletterTop 5 Areas Digitization Is Driving Process AgilitySrividya Kannan4 years agoDecember 3, 2020While cycle time to process and its implications on enterprise cost is a known theory, in the new age of...