Arpit Vashishtha, Head-Cloud Infrastructure, Ameyo, a contact center solution provider, sheds light on how contact center agents should rethink their customer connect strategies
Firms should prioritize cybersecurity and invest in broadening protection, detection and response measures or face disaster, according to a new research.
There is significant awareness due to Covid in critical handling of PII data, but there is still a long way to go to make the process automatic and secure,