News & AnalysisContact Centers: The GenAI ShiftCXOtoday News Desk2 months agoOver the past few years, contact center operations have witnessed technological innovations, largely due to the shift towards prioritizing customer...
CloudCorner OfficeExpert OpinionThe Rise of Contact Center as a ServiceCXOtoday News Desk2 years agoOctober 21, 2021Here's a critical look at CCaaS capabilities in a customer-focused remote world
CloudNews & AnalysisUsing Cloud, AI to Improve Contact Center Customer ExperienceSohini Bagchi3 years agoApril 19, 2021Arpit Vashishtha, Head-Cloud Infrastructure, Ameyo, a contact center solution provider, sheds light on how contact center agents should rethink their customer connect strategies