archiveCRM

New solutions put conversations at the center of customer relationship management New employee experience offering helps businesses deliver a modern,...

Customer Data Management and Customer Engagement are vital cogs that are closely linked to this personalization strategy.

Most enterprises have been in a transitory mode in recent times. Questions around the shift towards digital transformation aren’t so...

A decade ago, social media was seen by many as a waste of an organization’s time and resources. Not so anymore....

India's  software market is expected to grow with a year-on-year (YoY) growth rate of 13.7 percent and touch US$ 6.1...

The time is right for the financial services (FS) industry to leverage the power of the cloud. It dovetails quite...

Today every business is a software business. While 2018 promises to be no less transformational in the world of software development,...

Until the 1990s, the markets were product and service centric. Then came the internet, and things changed. The 2000s were...

In present times, with the customer-buying-cycle swapping back-and-forth between both activities, another action has gained as much importance as sales...

ABB, a global industrial technology company, has deployed a slew of technologies from Salesforce to provide a single view of...