AIColumnsCorner OfficeCustomer Data Management and Customer Engagement Go Hand in HandRaviteja Dodda2 years agoMarch 1, 2022Customer Data Management and Customer Engagement are vital cogs that are closely linked to this personalization strategy.
CloudInterviewsNews & AnalysisThe Changing Face of Customer Engagement in a Digital WorldSohini Bagchi2 years agoNovember 19, 2021Customer engagement is increasingly becoming one of the factors that companies can use to compete in the digital world.
Corner OfficeExpert OpinionBusinesses Must Adapt To Meet The Changing Customer ExperienceSuman Reddy2 years agoSeptember 3, 2021Organizations that have the foresight to put the customer and their needs at the center come out as true winners.
AINews & AnalysisNewsletterPharmEasy is Using AI Tools to Improve Customer EngagementSohini Bagchi2 years agoJuly 5, 2021PharmEasy, an online pharmacy and healthcare platform was looking to improve customer engagement and retention with the help of AI tools.
Big DataCorner OfficeExpert OpinionBanks Should Become ‘Digital-First’ for a Better Customer ExperienceCXOtoday News Desk2 years agoBanks must become digital first in their vision and execution for a better customer experience and to stay ahead of competition.
AICorner OfficeCXO BytesExpert OpinionAI-Enabled Communication to Assure Customer Loyalty and CXCXOtoday News Desk2 years agoApril 5, 2021Conversational AI helps brands to stay connected with all their customers and enables better service delivery and engagement.
AICorner OfficeExpert OpinionUsing AI-ML to Create Personalized Marketing Campaigns for EcommerceCXOtoday News Desk3 years agoMarch 5, 2021How AI and Machine Learning can play a major role in creating personalized marketing campaigns for ecommerce brands.
News & AnalysisSecurityEngage Directly With Customers For IT InnovationCXOtoday News Desk5 years agoDecember 3, 2020Netflix has long been known to use algorithms to predict what you may want to watch based on what you...
Hardware/Software DevelopmentNews & Analysis9 Benefits of Integrating Telephony into Your CRM SoftwareCXOtoday News Desk5 years agoDecember 3, 2020Telephony and CRM are two technological tools that every company should adopt in order to thrive today. Large-scale organizations and...
CloudHow Cloud Can Make MNOs ProfitableCXOtoday News Desk6 years agoDecember 3, 2020In the evolving digital economy, Cloud-computing adoption has extended benefits more deeply into almost every sector of the economy to...