archivecustomer experience

We are in the midst of a rapidly evolving era, and it would always be about creating great customer experiences!

Conversational AI helps brands to stay connected with all their customers and enables better service delivery and engagement.

Vivian Gomes, SVP & Head – Marketing & Inside Sales, CSS Corp., discusses the importance of mapping your digital customer journey and how brands can develop their customer journey map.

Video has successfully taken the lead over voice or SMS, and that is evident in the current turbulent times of Covid-19, says Pankaj Gupta is CEO & Founder, EnableX.io.

You may find this hard to believe if you have been waiting for a call center agent to answer your...

By: Neelesh Kripalani Recently, we have witnessed a dramatic shift in the pivots that organizations are making in order to...

The COVID-19 crisis has forced businesses to rapidly change how they live and work. Leading organizations are reorienting their customer-experience...

The roles of Chief Information Officers (CIOs) in business have been evolving in recent years. However, the changed work conditions...

By   Neelesh Kripalani The Coronavirus pandemic has catapulted digital transformation to the top of the must-haves in the minds of...

By: Shahnawaz Backer During these unprecedented times, legacy banks and financial services institutions (FSIs) face unique operational challenges. Many of...