Redesigning the digital processes to reduce efforts and enhance customer experience
Introduction In the banking and financial domain, customer experience (CX) entails a customer's collective experience interacting with multiple touchpoints,...
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Industry cloud platforms to improve agility and customer experience
Scale and capability are becoming vital differentiators for customer-centric businesses. Today in a post-pandemic market, leaders are adopting cloud-first digital...
“Crucial for banks to understand the digital language of their customers”: Shalini Warrier, Executive Director at Federal Bank
In a recent conversation with CXOToday, Shalini Warrier, Executive Director at Federal Bank, shared how the banks are focused on...
Customer experience matters? Here are 5 startups enhancing the same through their platform
In today’s day and age, customer experience is a valuable quality a brand can possess and grow on attracting its...
5 Ways of Creating an Engaging and Effective Customer Experience Using Messaging
Bazaars are buzzing, shops are decked up and customers are happy shopping – online and offline. The festive season has...
CCaaS powered by AI to transform Customer and Agent Interactions
Businesses are under continuous pressure to go beyond their conventional scope to deliver value. Among the key objectives that drive...
How Locobuzz enables brands to enhance their customer experience journey?
In today’s hyper-connected age, when the market is highly competitive, customer engagement, loyalty and advocacy are no longer driven solely...
5 Suggestions to make your Customer Experience Strategy Smarter
Customer experience (CX) is more than just how you interact with your customers; it’s also how your customers perceive your...
How Indian Public Sector Banks Can Improve Customer Experience
There have been significant upheavals in all aspects of our lives in the past two years. Hybrid, remote work has...
“AI-Led Contextual Banking Will Lead to Higher Customer Centricity”
Manish Maakan, CEO at Intellect Global Transaction Banking (iGTB), explains the importance of contextual banking in the age of AI and customer engagement.