Why Brands Should Capitalize on CX in a Post-COVID-19 World
As industries grapple with the COVID-19 crisis, businesses are identifying new customer pain points and accordingly coming up with innovative...
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8 Ways Insurers Can Transform their Claims Process
By Virender Jeet Disbursement of claims is one of the most crucial tasks for insurance companies and their customers. The speed...
5 Ways to Deliver a Delightful Customer Experience in Banking
By: Ritesh Varma Digital is making its inroads fast across all banking services, more so in the current environment when...
Resulticks Is Helping Brands Leverage Omnichannel Automation
In the age of increased personalization, brands are realizing that investments in marketing technology can save time and strengthen customer...
India’s CRM Market to See Robust Growth
While customer relationship management (CRM) systems have stood the test of time thus far, they are in dire need of...
SAP Embarks On a New Era of Human Experience Management
We are living in the ‘age of experience’ where organizations are striving to deliver exceptional customer experience or employee experience...
Communications Platform as a Service Grows in Stature
In an age where every brand and business are talking about the power of social media, videos and chat apps...
Good Customer Experience Relies on Building Trust
From time to time, enterprises remind their teams that the cost of getting a new customer is five times that...
Banks Prioritizing CX, Cost Cutting And Innovation To Thrive, Shows Study
Against the backdrop of an increasingly digital world, banks are facing growing competition from nontraditional players such as fintech. This...
Zomato Partners With FarEye To Gain Logistics Visibility
Online food ordering platform Zomato has implemented a data-driven and intelligent logistics visibility platform to increase cost and operational efficiencies...