India’s CRM Market to See Robust Growth
While customer relationship management (CRM) systems have stood the test of time thus far, they are in dire need of...
archivecustomer experience
SAP Embarks On a New Era of Human Experience Management
We are living in the ‘age of experience’ where organizations are striving to deliver exceptional customer experience or employee experience...
Communications Platform as a Service Grows in Stature
In an age where every brand and business are talking about the power of social media, videos and chat apps...
Good Customer Experience Relies on Building Trust
From time to time, enterprises remind their teams that the cost of getting a new customer is five times that...
Banks Prioritizing CX, Cost Cutting And Innovation To Thrive, Shows Study
Against the backdrop of an increasingly digital world, banks are facing growing competition from nontraditional players such as fintech. This...
Zomato Partners With FarEye To Gain Logistics Visibility
Online food ordering platform Zomato has implemented a data-driven and intelligent logistics visibility platform to increase cost and operational efficiencies...
Why Banks Need To Think Beyond Customer Experience
In today’s experience era, the majority of CEOs in the banking sector believe customer centricity is essential for driving business...
How Brands Can Offer Ultimate Customer Experience
A good Customer Experience helps to set brands apart, giving them the potential to secure greater share in an increasingly...
How To Involve Stakeholders in Selecting Enterprise Software
Rarely will any one product perfectly fit all requirements, but an expensive software purchase that misses the mark by too...
AR-VR To Transform Retail Customer Experience By 2020
Augmented reality (AR) and virtual reality (VR) have the potential to shake up the customer experience by individualizing retailers’ offers and enabling customers...