AINews & AnalysisMarketers, It’s Time to Make your Brand Voice HeardCXOtoday News Desk2 years agoNovember 15, 2021While marketers are prioritizing brand language to enhance cross-channel customer engagement, they are also exposed to growing stress.
CloudResearch & WhitepapersCX is Everything Today; Are Brands Getting it right?CXOtoday News Desk2 years agoOctober 19, 2021While a positive CX with brands is a primary driver in consumer buying decisions, over the past year it did not improve or has gotten worse.
AICorner OfficeExpert OpinionHow Digitalized Banks Can Take Customer Experience to a New LevelRaviteja Dodda3 years agoOctober 3, 2021Digital transformation now presents banks with a massive opportunity to connect, customize, and delight their customers.
CloudNews & AnalysisImproving Customer Experience Is The Goal of Digital TransformationCXOtoday News Desk3 years agoSeptember 14, 2021Digital transformation process in important for business continuity and constant improvisation to stay ahead of the curve.
Corner OfficeExpert OpinionBusinesses Must Adapt To Meet The Changing Customer ExperienceSuman Reddy3 years agoSeptember 3, 2021Organizations that have the foresight to put the customer and their needs at the center come out as true winners.
AICorner OfficeExpert OpinionNewsletterHow Conversational Messaging Will Shape Customer ExperienceKT Prasad3 years agoSeptember 7, 2021Tech-savvy customers ask questions, conduct research about products they want to buy and get support within a single conversation thread.
AICorner OfficeExpert OpinionHow Conversational Service Automation is Changing the CX GameRashi Gupta3 years agoAugust 13, 2021Conversational Service Automation is an emerging category of solutions that unlocks the value of AI to deliver distinct customer service experiences.
News & AnalysisNewsletterSAP Embarks On a New Era of Human Experience ManagementDivya Makhija4 years agoDecember 16, 2019We are living in the ‘age of experience’ where organizations are striving to deliver exceptional customer experience or employee experience...
AINews & AnalysisNewsletterStoryVoice AI is Shaping the Future of Customer ExperienceSohini Bagchi3 years agoJuly 5, 2021Companies are increasingly using voice AI such as voice chatbots and voice assistants for resolving customer issues and driving engagement.
Big DataCorner OfficeExpert OpinionBanks Should Become ‘Digital-First’ for a Better Customer ExperienceCXOtoday News Desk3 years agoBanks must become digital first in their vision and execution for a better customer experience and to stay ahead of competition.