Hardware/Software Development3 Steps to Effectively Execute Customer Journey MapCXOtoday News Desk6 years agoFebruary 11, 2019Customer journey maps are a critical component of many organizations’ customer experience (CX) framework, however, almost one-third of organizations still...
News & AnalysisWhy Brands Should Capitalize on CX in a Post-COVID-19 WorldSohini Bagchi4 years agoJune 29, 2020As industries grapple with the COVID-19 crisis, businesses are identifying new customer pain points and accordingly coming up with innovative...