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Top-performers awarded for driving experience orchestration excellence and delivering strategic business value to customers Tata Communications Limited awarded for partner...

Organizations must unlock the new paradigm of personalized, empathetic experiences at scale to build customer relationships and growth amid changing...

Industry veteran Deepa Madhavan joins from Paypal to lead Genesys R&D centre in India Genesys®, a global cloud leader in...

Analyses how financial institutions are working to close customer expectation gap and how experience leaders are outpacing their competitors Genesys®, a...

Genesys Cloud AI Experience simplifies how organizations deliver and improve bespoke end-to-end customer journeys with turnkey personalization, automation, and prediction...

Company positioned highest for ability to execute for second year in a row   Genesys®, a global cloud leader in...

India’s enterprise spending on business process outsourcing (BPO) services in India is set to grow at a compound annual growth...

Genesys®, a global cloud leader in customer experience orchestration, has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to...

In-depth customer journey analytics enables businesses to visualize insights and action empathy for improved experience orchestration, resulting in greater customer...

Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution Zoom Video Communications,...