AINews & AnalysisWhy Humanizing the Digital Customer Experience is VitalSohini Bagchi3 years agoSeptember 27, 2021As brands work through their digital customer experience strategy, they must keep the human component a part of their foundation.
AINews & AnalysisMost Chatbots Still Too Dumb, Says StudyCXOtoday News Desk6 years agoFebruary 8, 2019While chatbots are becoming the new normal at the workplace, most chatbots still aren’t smart enough to meet their high...