Business leaders who harness and have a well-structured plan for using external data can provide a competitive edge, according to a new report by McKinsey Digital.
Successful companies exhibit three key traits: they demonstrate empathy, they respond immediately and most importantly, they willingly take ownership of mistakes.
Ruchi Bhalla, Country Head- Delivery Centers, India & VP-HR (Asia Pacific) at Pitney Bowes, explains how ‘intelligent workplaces’ can create meaningful employee experience.