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3 Advantages of conversation intelligence in improving business operations

In the traditional business setup, manual after-call work has been a fundamental aspect of operations and training. However, manual monitoring of agent performance is time-consuming and often lacks consistency. To effectively analyze the vast amount of data from tens or hundreds of thousands of conversations and derive meaningful insights, businesses need to adopt conversation intelligence solutions. While commonly used in sales organizations, conversation intelligence is also valuable in areas such as customer service, customer success, and marketing, where conversation analysis and collaboration are crucial.   Conversation intelligence refers to software...