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Small and midsize businesses (SMBs) in APAC are 40 to 50 percent more likely to take an omni-channel approach to...

Zendesk announced the appointment of three new executives to its growing leadership team. Joining the company are Elisabeth Zornes, former...

Customer experience is new normal today. And to keep up with this trend, companies are expected to offer the most sophisticated...

Zendesk announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on...