92% of Indian business leaders say optimal CX is one that’s immersive: Zendesk study
Zendesk’s 2023 CX Trends Report signals a dramatic shift in expectations, with 89% of Indian business leaders rethinking the entire...
archiveZendesk
GCash empowers mobile wallet customers through CX innovation
Over its five-year partnership with Zendesk, GCash has grown from 20 to 60 million mobile wallet users in the Philippines....
PRISM+ delivers top quality consumer electronics with customer service to match
PRISM+ is a Singaporean startup that began with a desire to bring top-quality monitors to the masses at an affordable...
Zendesk launches new easy-to-set-up machine-learning solutions to democratize access to AI
Unique approach to AI is designed to better serve customers and businesses without long, costly implementation Zendesk, Inc. (NYSE:...
Siemens + Zendesk: Partnership grounded in a shared vision
On the heels of going fully paperless, Siemens Financial Services’ customer service adapted to a 30% spike in ticket volume...
Majority of Indian businesses say CX drives revenue, but only 17% are meeting customer expectations: New Zendesk study reveals
CX Champions in India report having sufficient CX training, comprehensive CX metrics in real time, and a ‘very strong’ ability...
DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies
Part of one of the world’s largest privately held enterprise software companies, Trilogy, DevFactory caters to Fortune 500 companies worldwide....
Nagarro partners with Zendesk to expand customer experience capabilities
Nagarro, a global digital engineering leader, today announced its partnership with Zendesk, leaders in customer service solutions, to provide joint...
StashAway + Zendesk: Human communication builds trust with finance robo-advisor
Launching the region's first digital wealth management platform, StashAway’s main value proposition is robo-advising services. While carefully designed algorithms guide...
Conversational CX is helping businesses unlock the door to growth
The last few years have made it obvious that digitalization is the key to unlocking business growth. The need for...