Zendesk Benchmark Snapshot shows widespread global service impacts
Customer behaviour is increasingly unpredictable with ticket volumes fluctuating anywhere from -17% to +24% week-to-week during the global COVID-19 outbreak...
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Zendesk Announces Partnership with Tata Consultancy Services
Zendesk, Inc. (NYSE: ZEN) today announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large...
Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer
New functionality and integrations with Amazon Web Services and Workato enable companies to build differentiated experiences Zendesk, Inc. (NYSE: ZEN)...
More SMBs To Ride The Omnichannel Wave: Study
Small and midsize businesses (SMBs) in APAC are 40 to 50 percent more likely to take an omni-channel approach to...
Zendesk Strengthens Its Leadership Team
Zendesk announced the appointment of three new executives to its growing leadership team. Joining the company are Elisabeth Zornes, former...
Traditional Firms Still Struggling With Customer Support: Study
Customer experience is new normal today. And to keep up with this trend, companies are expected to offer the most sophisticated...
Zendesk Launches Integration with WhatsApp Business Solution
Zendesk announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on...