Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Expands partnerships with Meta, Shopify to help businesses adopt a human-first mindset in customer conversations Today at its flagship...
archiveZendesk
Zendesk announces powerful AI designed exclusively for intelligent CX
18 billion tickets and trillions of data points informing bots and generative AI will help every business deliver superior customer...
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Combining the industry leading capabilities of the Zendesk Suite with the power of OpenAl helps businesses deliver a more intelligent...
Plix improves CX while growing at rocket speed
Plix sells plant-based foods, nutraceuticals, and topical products in India. With skyrocketing demand in a complex health space with relatively...
Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale
Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized...
Zendesk’s Head of AI on the promise and pitfalls of generative AI
Cristina Fonseca cuts through the noise around ChatGPT and explains how AI will change the customer experience game Before she...
Zendesk enhances conversational experiences with proactive messages
New features offer customer experience (CX) teams more timely and personalized conversations with customers, helping to increase loyalty and generate...
TNG Digital serves 16 million users with greater insights and efficiency
When customers call about an e-wallet issue, they expect to talk to someone who knows their history and can help...
92% of Indian business leaders say optimal CX is one that’s immersive: Zendesk study
Zendesk’s 2023 CX Trends Report signals a dramatic shift in expectations, with 89% of Indian business leaders rethinking the entire...
GCash empowers mobile wallet customers through CX innovation
Over its five-year partnership with Zendesk, GCash has grown from 20 to 60 million mobile wallet users in the Philippines....