Press Release92% of Indian business leaders say optimal CX is one that’s immersive: Zendesk studyNarasimha Raju1 week agoZendesk’s 2023 CX Trends Report signals a dramatic shift in expectations, with 89% of Indian business leaders rethinking the entire...
Case StudiesGCash empowers mobile wallet customers through CX innovationNarasimha Raju3 weeks agoOver its five-year partnership with Zendesk, GCash has grown from 20 to 60 million mobile wallet users in the Philippines....
Case StudiesPRISM+ delivers top quality consumer electronics with customer service to matchCXOtoday News Desk2 months agoDecember 12, 2022PRISM+ is a Singaporean startup that began with a desire to bring top-quality monitors to the masses at an affordable...
Press ReleaseZendesk launches new easy-to-set-up machine-learning solutions to democratize access to AICXOtoday News Desk4 months agoOctober 13, 2022Unique approach to AI is designed to better serve customers and businesses without long, costly implementation Zendesk, Inc. (NYSE:...
Case StudiesSiemens + Zendesk: Partnership grounded in a shared visionCXOtoday News Desk4 months agoSeptember 28, 2022On the heels of going fully paperless, Siemens Financial Services’ customer service adapted to a 30% spike in ticket volume...
Press ReleaseMajority of Indian businesses say CX drives revenue, but only 17% are meeting customer expectations: New Zendesk study revealsCXOtoday News Desk5 months agoSeptember 14, 2022CX Champions in India report having sufficient CX training, comprehensive CX metrics in real time, and a ‘very strong’ ability...
Case StudiesDevFactory + Zendesk: Streamlining customer relations for 15,000+ companiesCXOtoday News Desk5 months agoSeptember 5, 2022Part of one of the world’s largest privately held enterprise software companies, Trilogy, DevFactory caters to Fortune 500 companies worldwide....
Press ReleaseNagarro partners with Zendesk to expand customer experience capabilitiesCXOtoday News Desk5 months agoAugust 25, 2022Nagarro, a global digital engineering leader, today announced its partnership with Zendesk, leaders in customer service solutions, to provide joint...
Case StudiesStashAway + Zendesk: Human communication builds trust with finance robo-advisorCXOtoday News Desk7 months agoJune 30, 2022Launching the region's first digital wealth management platform, StashAway’s main value proposition is robo-advising services. While carefully designed algorithms guide...
Corner OfficeInterviewsConversational CX is helping businesses unlock the door to growth CXOtoday News Desk8 months agoJune 9, 2022The last few years have made it obvious that digitalization is the key to unlocking business growth. The need for...